Helaman Argueta
Puebla - Puebla
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Claimer
SMJ freight LLC
07.2024 - 03.2025
- Updated databases with new and modified customer data.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked changes in the computer system to keep records current and accurate.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Negotiated rates with third-party carriers for outsourced transportation needs.
- Processed transportation orders and entered data accurately into the dispatch system.
sales - customer service
Air Pros USA
11055 Plano Rd, Dallas
02.2024 - 05.2024
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Resolved customer service issues in a timely manner.
- Identified potential opportunities to upsell products or services.
- Suggested additional products or services that may benefit the customer's needs.
- Educated customers on product features and benefits.
- Negotiated prices and set up contracts to finalize sales agreements.
Dispatcher
ke Interstate Transport
Rockwall
10.2023 - 01.2024
- Utilized various software systems to facilitate movement, planning and scheduling.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Monitored changes in delivery schedule and communicated changes to customers.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Assigned drivers to appropriate routes based on customer needs.
- Dispatched drivers to meet daily delivery needs for company customers.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Prepared daily work and run schedules.
- Arranged for repairs to restore service and schedules.
Call Center Representative
Boost Mobile
02.2022 - 09.2023
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
Education
High School Diploma -
Bachillerato Pablo Gonzales
Puebla08-2019
Skills
- Customer Relations
- Goal-Oriented
- Multitasking
- Analytical Thinking
- Team building
- Problem-Solving
- Active Listening
- Data entry
- Flexible and adaptable
Languages
English
First Language
Spanish
Upper Intermediate (B2)
B2
Timeline
Claimer
SMJ freight LLC
07.2024 - 03.2025
sales - customer service
Air Pros USA
02.2024 - 05.2024
Dispatcher
ke Interstate Transport
10.2023 - 01.2024
Call Center Representative
Boost Mobile
02.2022 - 09.2023
High School Diploma -
Bachillerato Pablo Gonzales
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