Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
CustomerServiceRepresentative

Helaman Flores

Juan C. Bonilla

Summary

Dedicated Customer Service Representative with experience in resolving technical inquiries through effective communication and problem-solving. Assists in managing customer accounts, ensuring accurate information and timely updates while maintaining quality standards.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Teleperformance
Puebla City, Puebla, Mexico
07.2024 - 05.2025
  • Resolved customer tech inquiries through effective communication and problem-solving techniques.
  • Assisted in managing customer accounts, ensuring accurate information and timely updates.
  • Handled high call volumes while maintaining quality standards and customer satisfaction.
  • Collaborated with team members to streamline processes and enhance service delivery.

Customer Sales Representative

Alorica
Puebla City, Puebla, Mexico
08.2024 - 03.2025
  • Assisted customers in resolving inquiries and issues to enhance satisfaction.
  • Educated clients on product features and benefits to drive sales.
  • Processed orders accurately and efficiently using company software systems.
  • Collaborated with team members to meet daily performance targets consistently.

Education

High School Diploma -

Centro De Estudios Tecnologicos Industrial Y De Servicios 67
Cholula, Puebla, Mexico
07-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Call center experience

Additional Information

I work well under pressure and I am really good at communicating with others, I always do my best when working.

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)

Timeline

Customer Sales Representative

Alorica
08.2024 - 03.2025

Customer Service Representative

Teleperformance
07.2024 - 05.2025

High School Diploma -

Centro De Estudios Tecnologicos Industrial Y De Servicios 67
Helaman Flores