Henrique Fernandes de Lemos

• Leading IT & Digital LATAM team from an execution and career development standpoint.
• Responsible for the implementation of the Data Driven Culture that is a solid foundation of data democratization based on analytics, AI, machine learning, data science and business intelligence capabilities to enable sustainable business growth.

- Enabled a report footprint, consolidating different sources of information in one single data lake: 20 dashboards consolidated/deactivated. Dashboard visualization grew from 800 views to 12.000 per month.

• Responsible for transforming IT & Digital organization in a consulting function for driving business decision making based on data driven decision.

- Lead the creation of an in-house Demand forecasting solution covering 85% of Nutrition business (net revenue), increased the forecast accuracy from the manual estimation with weekly updates to an automated process with a range of accuracy between 90 and 95%.

• Responsible to ensure the E2E Reckitt operations work technically in Mexico and Central America (CAMEX) in all that is related to information technology (infrastructure, systems, support, Robotics Process Automation, among others).

- Created and lead automation for the last 4 years in CAMEX aligned with LATAM strategy: +200 use cases, +230K hours of potential saving, 120 business people engaged and 70 champion in Mexico and Colombia

• Responsible for RGM (Revenue Growth Management) and Sales technical solutions.

- Implemented a multivariate machine learning and statistical model that generates the pricing product elasticities. Reaching a mean accuracy of 90-95% in prediction and a 10-20% MAPE (Mean Average Percentage Error). Which has generated +1.3MGBPs in top line.

• Manage the function financial budget definition, alignment and efficiencies.

• Ensuring high employee engagement by creating a motivational and supportive work environment in which employees are challenged, coached, trained, and provided with career opportunities.
• Driving the implementation of Global and Regional IT Strategy and enhance business partnership supporting local implementation.
• Working with global service delivery teams to plan and execute the successful deployment of global or regional solutions across all areas through effective demand management and governance.
• Developing and maintaining yearly IT Plan. To ensure successful delivery of projects per IT Plan in scope, time, budget and towards business stakeholders’ requirements and satisfaction
• Driving to standardize, harmonize and consolidate processes and systems according to the overall Global IT strategy.
• Managing all infrastructure services, including local service desks, desk site support, WAN, LAN, telephony, data center, etc. Secure IT application stability and support within defined SLA’s and KPI’s
• Responsible for full regional IT budget and contract renegotiation (cost reduction)

• Lead internal start up to drive RPA (Robotics Process Automation).
• Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
• Managed global demands that involve integration and roll out activities, customer support, managed services, cloud and IT Services.

• Responsible for full IT environment for Brazil, Central America & Caribbean, Colombia and Mexico (based in Costa Rica and Mexico).
• Leading a team of ~60 people with 12 directly reports.
• Providing IT solution and expertise for commercial management on customer offerings.

• Responsible for E2E IT in Brazil, leading a team of ~45 people with 7 directly reports.
• Managed global vendor relationships for hardware, software, and services procurement, ensuring project delivery at competitive prices.
• Responsible for M&A in the entire Regional Latin America responsible for the transition and transformation of the acquired companies Marconi, Optimi, LHS and Telcordia.

• IT Change Manager for LATAM managing the whole changes of IT Environment in Ericsson’s based on best practices of ITIL.
• In charge of the management of the SLA from the suppliers (HP, IBM, Xerox and others) with strong focus orientation to customer needs.
• SPOC to attend the Internal and External Audits.