Heriberto Benavides Osorio Jr
Monterrey
Summary
Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Overview
11
11
years of professional experience
Work History
Owner/Operator Truck Driver
BTS
Laredo
01.2021 - 08.2025
- Operated long-haul trucks to deliver goods across multiple states.
- Maintained accurate logs of hours and distances traveled.
- Conducted routine vehicle inspections and performed basic maintenance tasks.
- Ensured compliance with transportation regulations and safety standards.
- Communicated effectively with dispatchers regarding delivery schedules and routes.
- Developed relationships with clients to enhance service delivery and satisfaction.
- Trained new drivers on company policies and safe driving practices.
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Developed positive relationships with customers by providing excellent customer service.
- Communicated with customers regarding delivery times and location details.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Retained valid proof of insurance and registration in vehicles.
- Maintained accurate mileage logs and other required documentation.
- Followed regular schedule of pickups for individual customers and groups.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
Dispatcher
BTS
Laredo
01.2021 - 08.2025
- Coordinated dispatch operations for timely delivery of services across multiple routes.
- Communicated effectively with drivers to ensure adherence to schedules and protocols.
- Monitored real-time tracking systems to optimize route efficiency and resource allocation.
- Assisted in resolving customer inquiries regarding service status and delivery times.
- Documented daily dispatch logs for accurate record-keeping and compliance purposes.
- Maintained up-to-date knowledge of local traffic patterns and regulations impacting deliveries.
- Trained new staff on dispatch procedures and the use of scheduling software tools.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Dispatch Coordinator
Jorman Express
Laredo
02.2015 - 01.2021
- Tracked real-time location of vehicles using GPS technology.
- Verified that all necessary documents are present before releasing the shipment.
- Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Resolved billing disputes with carriers regarding payment for services rendered.
- Implemented procedures for monitoring driver hours-of-service compliance with DOT regulations.
Education
Small Business Management -
Lamar State College Port Arthur
Port Arthur, Tx12-2021
Advanced Heating, Ventilation, And Air Conditioning -
Lamar State College Port Arthur
Port Arthur, Tx02-2021
Major Appliances Repairs -
Lamar State College Port Arthur
Port Arthur, Tx10-2019
High School Diploma -
United High School
Laredo05-2007
Skills
- Route optimization
- Vehicle inspections
- GPS technology
- Compliance management
- Customer service
- Dispatch coordination
- GPS tracking
- Vehicle maintenance
- Delivery scheduling
- Dispatch operations
- Data entry accuracy
- Bilingual
- Compliance documentation
- Customer relationship management
- Problem solving
- SAP
- Microsoft windows
- Microsoft outlook, word, and Excel
Languages
English
First Language
Spanish
Proficient (C2)
C2
Timeline
Owner/Operator Truck Driver
BTS
01.2021 - 08.2025
Dispatcher
BTS
01.2021 - 08.2025
Dispatch Coordinator
Jorman Express
02.2015 - 01.2021
Small Business Management -
Lamar State College Port Arthur
Advanced Heating, Ventilation, And Air Conditioning -
Lamar State College Port Arthur
Major Appliances Repairs -
Lamar State College Port Arthur
High School Diploma -
United High School
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