Herman Gregorio Alegria Gamboa
Tijuana, Baja California,BCN
Summary
Dynamic professional with a proven track record in account management and skip tracing, honed at Call Center Services International. Excelled in creating supportive learning environments as an Assistant Teacher at Instituto De Estudios Superiores De Chiapas, enhancing student academic performance. Skilled in negotiation and customer service, demonstrating exceptional problem-solving abilities and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Collections Agent
Call Center Services International
05.2023 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated to collect balance in full.
Assistant Teacher
Instituto De Estudios Superiores De Chiapas
01.2022 - 08.2022
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Provided one-on-one and group-based learning support focused on student progress.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
English Language Teaching - Teaching English As A Second Language
Instituto De Estudios Superiores De Chiapas En Tap
Tapachula, Chiapas, Mexico04-2022
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
Languages
French
Elementary (A2)
Timeline
Collections Agent
Call Center Services International
05.2023 - Current
Assistant Teacher
Instituto De Estudios Superiores De Chiapas
01.2022 - 08.2022
English Language Teaching - Teaching English As A Second Language
Instituto De Estudios Superiores De Chiapas En Tap
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