HERMIN ELUÍN RODRÍGUEZ BRAVO
Síntesis profesional
To be part of a company where I can cooperate to achieve objectives and develop my professional skills as well as interpersonal skills, always seeking total quality in the area to which I am assigned.
Información general
3
3
years of professional experience
4
4
years of post-secondary education
Experiencia laboral
Bilingual Customer Service Agent
Integon by Allstate
Tijuana, Baja California
2025.02 - 2026.02
- Auto Insurance Customer Service position. Offering support to independent agents and direct customers.
- Providing quotes or refer clients to an agent if identified a need for increased coverage.
- Assisting to process changes such as adding or removing vehicles, updating addresses, adjusting coverage limits, or changing deductibles.
- Resolving questions about payments, explaining charges on invoices, process renewals
- Taking payments with Card or Checking/Saving account.
- Explaining technical concepts in simple terms and verify that the client has the necessary proof of insurance documents.
- Maintaining accurate records of all interactions, complaints, and resolutions within the company's management systems.
Bilingual Customer Service Representative
TaskUs
Tijuana, Baja California
2024.08 - 2025.02
- Fintech campaign focused on supporting a fast, international money transfer platform.
- Handling incoming inquiries via voice, email, and chat, assisting users with international money transfers, account management, and troubleshooting.
- Handling incoming inquiries via voice, email, and chat, assisting users with international money transfers, account management, and troubleshooting.
- Reviewing transactions and user identification for fraud detection and regulatory compliance.
Bilingual Customer Experience Agent
The Riviera Maya EDITION at Kanai
Playa del Carmen, Quintana Roo
2023.12 - 2024.07
- Assisting with itinerary planning, restaurant bookings, and special experiences before arrival.
- Taking Room Service orders and following up on the timely delivery of the service.
- Taking and sending messages to guest rooms;
- Following up on guest requests and reports, maintaining a record of incidents in guest rooms.
- Assiting in-house and upcoming customers with Restaurants, golf or Activities reservations.
- Connecting national and international calls.
Telephone Concierge
Banyan Tree Hotel Mayakoba
Playa del Carmen, Quintana Roo
2022.10 - 2023.11
- Assisting with itinerary planning, restaurant bookings, and special experiences before arrival.
- Arranging resort-wide transportation via golf carts or boats to other Mayakoba properties.
- Booking activities, such as boat tours, snorkeling with sea turtles, or Mayan ruins tours.
- Managing in-villa needs, including service requests, amenities, and dietary requirements.
- Offering information on dining dress codes, spa treatments, and resort amenities.
Estudios
Currently enrolled online - Law
Itaca University
Mexico City 2023.03 - 2027.04
Competencias
- English C1
- French B2
- Word
- Excel
- Power Point
- Customer Service experience in Tourism sector and Call Center
- Understanding of digital security practices
- Adaptability and flexibility
- Communication
- Collaboration and teamwork
Cronología
Bilingual Customer Service Agent
Integon by Allstate
2025.02 - 2026.02
Bilingual Customer Service Representative
TaskUs
2024.08 - 2025.02
Bilingual Customer Experience Agent
The Riviera Maya EDITION at Kanai
2023.12 - 2024.07
Currently enrolled online - Law
Itaca University
2023.03 - 2027.04
Telephone Concierge
Banyan Tree Hotel Mayakoba
2022.10 - 2023.11