Hilarie Spellbring
Farmington
Summary
Achieved high customer satisfaction over 25 years of service. Implemented new strategies for effective resolution of customer concerns. Built strong relationships through a friendly and outgoing approach. Balanced teamwork and independent responsibilities to meet customer needs. Resolved customer issues with creative and effective solutions.
Overview
3
3
years of professional experience
Work History
Front End Receptionist
Samuel Petersen Oral Surgeon
Farmington, NM
08.2023 - Current
- Scheduled patient appointments and verified insurance benefits.
- Assisted with doctor referrals and developed treatment plans.
- Processed patient payments and balanced cash drawer at day-end closing.
- Managed collections and submitted insurance claims for patient visits.
- Managed patient check-in and scheduling to enhance front desk efficiency.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
Associate of Applied Science - Healthcare
University of Phoenix
Arizona05-2004
Skills
- Empathy and patience
- Scheduling appointments
- Filing systems
- Maintaining records
- Basic accounting
- Problem-solving skills
- Attention to detail
- Listening skills
- Decision-making
- Cash handling
- Office administration
- Phone etiquette
- Oral and writing communication
- Sensitive information handling
- Skilled in software
Social Security Number
XXX-XX-XXXX
Personal Information
- ID Type: Social Security Number
- ID Number: XXX-XX-XXXX
Timeline
Front End Receptionist
Samuel Petersen Oral Surgeon
08.2023 - Current
Associate of Applied Science - Healthcare
University of Phoenix