Salesforce
HILARIO CAMPISTA
Digital Marketing & Sales Specialist
Ensenada,Baja California
Summary
Diligent appointment settler with background in providing exceptional customer support. Proven ability to handle customer inquiries efficiently and resolve issues promptly. Demonstrated skills in communication and problem-solving.
A customer service professional with solid track record in delivering effective support. Known for reliability and adaptability, consistently meeting team goals. Expertise in communication and issue resolution, ensuring customer satisfaction. Professional with strong background in customer support, skilled in problem-solving, communication, and conflict resolution. Known for working well within teams and adapting to changing needs to achieve results. Expertise includes managing high-volume inquiries, providing technical assistance, and maintaining customer satisfaction. Reliable and resourceful, consistently meeting and exceeding expectations in fast-paced environments.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Remote Support Agent
WWA
Ensenada
09.2025 - 12.2025
- Enhanced customer loyalty by delivering personalized recommendations for room types, packages, and amenities.
- Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
- Handled guest complaints professionally, resolving issues quickly to retain positive guest relationships.
- Maintained a high level of knowledge about hotel facilities, services, and local attractions to enhance guest experience during the reservation process.
Appointment Setter
OneStar
05.2025 - 08.2025
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
Cold Caller
Call Center SIGUE
Ensenada
09.2021 - 09.2022
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Implemented CRM software for better organization and tracking of leads, resulting in improved lead conversion rates.
- Generated repeat business from existing clients through proactive relationship management, fostering long-term partnerships.
- Established credibility during initial contact by presenting a professional image and demonstrating extensive knowledge about company products or services.
Owner and Director of Operations
Campista's Business Solutions H.C. Renovations
Dallas
05.2018 - 08.2021
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Reduced client complaints by implementing a more effective customer service strategy.
- Established long-term relationships with clients, resulting in increased repeat business.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
Project Manager / Field Supervisor
Espinoza Construction
05.2016 - 04.2018
- Provided constant and structured feedback to field personnel to improve productivity and ensure adherence to quality standards.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Education
Some College (No Degree) - Computer Science
Imperial Valley College
Imperial Valley, CaliforniaSkills
Capacity Planning
CRM software
Live chat support
Social media support
Customer service
Customer engagement
Data entry
Support services
Teamwork
Call center experience
Teamwork and collaboration
Problem-solving skills
Computer skills
Microsoft office
Software
Buildertrend
Slack
Awards And Community Involvement
- Founder and Director of San Felipe United for Education Foundation: Spearheaded the creation and governance of the foundation dedicated to promoting educational access and resources.
- Volunteer English Instructor: Provides free English instruction to the local community (showcasing leadership and coaching skills).
- Rotary International: Former Member of the Rotary International San Felipe, B.C. chapter.
Technical And Operational Skills
- Workforce Management (WFM): Capacity Planning, Forecasting, Scheduling, Real-Time Management, Staffing Optimization.
- Leadership & Coaching: Remote Management (WFH), Performance Coaching, Conflict Resolution, Team Motivation.
- Operations Metrics: Expert in KPI analysis (AHT, FCR, QA, CSAT, SLAs), Operational Planning, Data-Driven Decision Making.
- Service Systems: Housecall Pro (Project/CRM Management), Advanced CRM Utilization, Ticketing Systems.
- Language: Fluent Bilingual (Spanish and English, high verbal and written proficiency).
Timeline
Remote Support Agent
WWA
09.2025 - 12.2025
Appointment Setter
OneStar
05.2025 - 08.2025
Cold Caller
Call Center SIGUE
09.2021 - 09.2022
Owner and Director of Operations
Campista's Business Solutions H.C. Renovations
05.2018 - 08.2021
Project Manager / Field Supervisor
Espinoza Construction
05.2016 - 04.2018
Some College (No Degree) - Computer Science
Imperial Valley College