Contributed to team objectives in a fast-paced environment.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
CRM expert
Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
Sourced and pre-qualified leads and identified new business opportunities by dialing 300 daily outbound calls to build partnerships and achieve sales quota.
Recorded contact information of customers and potential customers in internal database.
Answered questions about company offerings with knowledgeable responses about products and services.
Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
Project Manager
B&M Home Remodeling LLC
01.2022 - 12.2023
Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Developed and maintained project plans, timelines, and budgets.
Identified risks associated with each project and developed strategies for mitigating those risks.
Maintained records of all documents related to each project including specifications, change orders, invoices.
Field Supervisor
Espinoza Construction
06.2022 - 11.2023
Monitored employee performance and provided feedback to enhance productivity.
Tracked inventory levels of parts and supplies used in the field operations department.
Supervised and coordinated daily activities of field personnel to ensure efficient operations.
Digital Publicity Creative Director
Marketing 360
09.2021 - 05.2022
Oversaw the production of digital assets such as videos, websites, and interactive experiences.
Organized cross-functional teams to produce creative content for campaigns.
Created original concepts, art direction, and designs for multimedia projects.
Attended industry events such as conferences and trade shows to network with peers.
Developed and implemented innovative strategies to increase brand awareness.