Highly motivated, detail-oriented professional with a proven track record in Virtual Administration Assistance and Project Management. Fluent in Spanish and English, I possess exceptional interpersonal and communication skills, enabling me to excel in diverse environments and effectively collaborate with individuals at all levels. Currently seeking a Virtual Administrative Assistant role within an organization, where I can utilize my extensive expertise and experience to strategically contribute to the company's growth and success.
Work History
Production and Sales Coordinator
LT Global Practice
Oversee admin tasks, manage client relations, and adhere to regulatory standards
Provide comprehensive services to diverse clients, connecting them to resources and assisting with basic needs
Provide executive support, deliver presentations, coordinate travel, and manage calendars
Communicate with attorneys and clients for smooth business transactions
Process work requests accurately and punctually with a professional demeanor
Manage projects from start to completion, identifying potential issues and developing strategies
Manage cross-functional teams of up to 20 members for successful project execution
Implement and maintain CRM system for accurate customer info and satisfaction
Monitor project progress and maintain effective social media strategies for the firm's channels
Train staff on product knowledge, sales techniques, and customer service
Oversee payment processing, retainers, and invoicing for accuracy and compliance
Supervise the sales team of four, providing guidance and support for sales targets.
Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales
Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies
Executive Assistant to the Chief Executive Officer
Law office of Navarro Immigration
Supported attorneys with pending cases, ensuring timely completion
Maintained open lines of communication with attorneys and clients for smooth business transactions
Handled sensitive case topics with discretion
Conducted in-depth research and analysis for relevant court cases
Processed work requests accurately and promptly
Generated immigration applications and certified translations
Managed social media strategies for multiple platforms
Created engaging content to boost online presence
Provided direct support to attorneys for task completion
Maintained effective communication with attorneys and clients
Used discretion and professionalism when handling sensitive case topics
Conducted thorough research and analysis for each case
Processed work requests accurately and promptly
Prepared and submitted immigration applications for international athletes
Produced certified translations for immigration purposes
Implemented social media strategies for multiple channels
Created compelling content to increase online presence and interaction
Assisted with the recruitment process through resume review and screenings on LinkedIn
Evaluated resumes and conducted initial screenings for candidates.
Executive Administrative Assistant
LAW OFFICE OF SARA COPPIN
Proficient in CRM software, ensuring streamlined operations and accurate records
Meticulously organized data for efficient decision-making
Resolved payment issues and maintained positive client relationships through collection calls
Processed credit/debit card payments accurately and according to company procedures
Managed a high volume of communications, prioritizing urgent matters
Effectively obtained sensitive information through outbound calls to insurance companies
Oversaw and managed team, delegating tasks and providing guidance for productivity and goal achievement
Reviewed team members' work for accuracy and adherence to company standards.
Virtual Assistant
LEADBREEZE
Managed contact lists and client spreadsheets for accurate information and communication
Coordinated client appointments for the law team, ensuring all parties were informed and available
Scheduled client appointments with doctors and managed paperwork and logistics
Followed up with phone calls to gather information for timely and complete documentation
Produced accurate applications on behalf of clients
Handled sensitive client information with discretion and professionalism
Utilized CRM software to track client interactions and progress updates.
Supervisor of Operations
STEPPING STONE INSURANCE AND CLAIMS COMPANY
Demonstrated strong leadership skills by supervising a team of 35 members
Assisted in processing payments to ensure timely and accurate transactions
Conducted thorough investigations of claims by contacting doctors' offices and gathering necessary information
Proactively followed up on cases to ensure smooth transitions and proper delegation
Monitored and ensured prompt answering of phone calls to provide excellent customer service
Effectively resolved client complaints by addressing concerns and providing satisfactory solutions
Exhibited integrity in handling large sums of money through card transactions
Safeguarded confidential information and maintained data privacy.
Skills
Attention to detail
Microsoft Office Suite, Adobe Suite, graphic design tools,
Communication,
Quick learner
Adaptable
Time management
Problem-solving abilities
Active listening
Organizational skills
Performance tracking
Customer Needs Assessment
Client Service
Customer Service
Staff Training
Relationship Building
Customer Success Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Production and Sales Coordinator
LT Global Practice
Executive Assistant to the Chief Executive Officer
Executive Assistant to the President/CEO, Production Planning Coordinator, Tradeshow Coordinator, Inhouse Sales, Showroom Manager at Gottex Swimwear USAExecutive Assistant to the President/CEO, Production Planning Coordinator, Tradeshow Coordinator, Inhouse Sales, Showroom Manager at Gottex Swimwear USA