Summary
Work History
Skills
Languages
Timeline
Generic

Hilda De La Torre

Summary

Highly motivated, detail-oriented professional with a proven track record in Virtual Administration Assistance and Project Management. Fluent in Spanish and English, I possess exceptional interpersonal and communication skills, enabling me to excel in diverse environments and effectively collaborate with individuals at all levels. Currently seeking a Virtual Administrative Assistant role within an organization, where I can utilize my extensive expertise and experience to strategically contribute to the company's growth and success.

Work History

Production and Sales Coordinator

LT Global Practice
  • Oversee admin tasks, manage client relations, and adhere to regulatory standards
  • Provide comprehensive services to diverse clients, connecting them to resources and assisting with basic needs
  • Provide executive support, deliver presentations, coordinate travel, and manage calendars
  • Communicate with attorneys and clients for smooth business transactions
  • Process work requests accurately and punctually with a professional demeanor
  • Manage projects from start to completion, identifying potential issues and developing strategies
  • Manage cross-functional teams of up to 20 members for successful project execution
  • Implement and maintain CRM system for accurate customer info and satisfaction
  • Monitor project progress and maintain effective social media strategies for the firm's channels
  • Train staff on product knowledge, sales techniques, and customer service
  • Oversee payment processing, retainers, and invoicing for accuracy and compliance
  • Supervise the sales team of four, providing guidance and support for sales targets.
  • Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales
  • Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies

Executive Assistant to the Chief Executive Officer

Law office of Navarro Immigration
  • Supported attorneys with pending cases, ensuring timely completion
  • Maintained open lines of communication with attorneys and clients for smooth business transactions
  • Handled sensitive case topics with discretion
  • Conducted in-depth research and analysis for relevant court cases
  • Processed work requests accurately and promptly
  • Generated immigration applications and certified translations
  • Managed social media strategies for multiple platforms
  • Created engaging content to boost online presence
  • Provided direct support to attorneys for task completion
  • Maintained effective communication with attorneys and clients
  • Used discretion and professionalism when handling sensitive case topics
  • Conducted thorough research and analysis for each case
  • Processed work requests accurately and promptly
  • Prepared and submitted immigration applications for international athletes
  • Produced certified translations for immigration purposes
  • Implemented social media strategies for multiple channels
  • Created compelling content to increase online presence and interaction
  • Assisted with the recruitment process through resume review and screenings on LinkedIn
  • Evaluated resumes and conducted initial screenings for candidates.

Executive Administrative Assistant

LAW OFFICE OF SARA COPPIN
  • Proficient in CRM software, ensuring streamlined operations and accurate records
  • Meticulously organized data for efficient decision-making
  • Resolved payment issues and maintained positive client relationships through collection calls
  • Processed credit/debit card payments accurately and according to company procedures
  • Managed a high volume of communications, prioritizing urgent matters
  • Effectively obtained sensitive information through outbound calls to insurance companies
  • Oversaw and managed team, delegating tasks and providing guidance for productivity and goal achievement
  • Reviewed team members' work for accuracy and adherence to company standards.

Virtual Assistant

LEADBREEZE
  • Managed contact lists and client spreadsheets for accurate information and communication
  • Coordinated client appointments for the law team, ensuring all parties were informed and available
  • Scheduled client appointments with doctors and managed paperwork and logistics
  • Followed up with phone calls to gather information for timely and complete documentation
  • Produced accurate applications on behalf of clients
  • Handled sensitive client information with discretion and professionalism
  • Utilized CRM software to track client interactions and progress updates.

Supervisor of Operations

STEPPING STONE INSURANCE AND CLAIMS COMPANY
  • Demonstrated strong leadership skills by supervising a team of 35 members
  • Assisted in processing payments to ensure timely and accurate transactions
  • Conducted thorough investigations of claims by contacting doctors' offices and gathering necessary information
  • Proactively followed up on cases to ensure smooth transitions and proper delegation
  • Monitored and ensured prompt answering of phone calls to provide excellent customer service
  • Effectively resolved client complaints by addressing concerns and providing satisfactory solutions
  • Exhibited integrity in handling large sums of money through card transactions
  • Safeguarded confidential information and maintained data privacy.

Skills

  • Attention to detail
  • Microsoft Office Suite, Adobe Suite, graphic design tools,
  • Communication,
  • Quick learner
  • Adaptable
  • Time management
  • Problem-solving abilities
  • Active listening
  • Organizational skills
  • Performance tracking
  • Customer Needs Assessment
  • Client Service
  • Customer Service
  • Staff Training
  • Relationship Building
  • Customer Success Management

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Production and Sales Coordinator

LT Global Practice

Executive Assistant to the Chief Executive Officer

Law office of Navarro Immigration

Executive Administrative Assistant

LAW OFFICE OF SARA COPPIN

Virtual Assistant

LEADBREEZE

Supervisor of Operations

STEPPING STONE INSURANCE AND CLAIMS COMPANY
Hilda De La Torre