HORACIO
TIJUANA,BAJA CALIFORNIA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
TELVISTA
03.2015 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
Education
GED -
PARKER HIGH SCHOOL
PARKER, AZ05.2011
Skills
- Product Promotion
- Team Development
- Money Handling Abilities
- Receiving Support
- Active Listening
- Google Docs
- Call Center Operations
- Understanding Customer Needs
- Grammar
- Problem-Solving Ability
- Sales and Upselling
- Customer Data Confidentiality
- Credit Card Payment Processing
- Strong Analytical and Problem-Solving Skills
- Technical Support
- Persuasion
- Conflict Resolution
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
PAINTING, FISHING
I AM AVAIABLE FROM MONDAY TO SATURDAY ANY TIME
Languages
English
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
TELVISTA
03.2015 - 05.2019
GED -
PARKER HIGH SCHOOL
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