Horrlandy Serrano Rodríguez
Vicente Guerrero, Dgo.
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Sales Development Representative
OnStar
02.2024 - 05.2024
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
Customer Service Representative
ResultsCX
06.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Rogers High School
Rogers, Arkansas 05.2016
Skills
- Cold-calling
- Goal-oriented mindset
- Customer Relationship Building
- Email outreach
- Processing payments
- Account Servicing
- Relationship Development
- Objection handling
- Strategic Thinking
- Opening and closing procedures
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Development Representative
OnStar
02.2024 - 05.2024
Customer Service Representative
ResultsCX
06.2023 - 02.2024
High School Diploma -
Rogers High School
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