Housap Hamassian
Playas De Tijuana
Summary
Dynamic Sales and Customer Service Representative with proven expertise at Pool Supply Unlimited, excelling in complaint resolution and customer relations. Recognized for enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and sales, consistently exceeding performance metrics while delivering exceptional service and fostering positive customer experiences.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Sales/Customer Service Representative
Pool Supply Unlimited (EFBE, Inc)
04.2015 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
English Teacher
ELTI
09.2010 - 05.2012
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Prepared comprehensive English curriculum for multiple classes.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
Sales/Customer Service Representative
Clearview Construction
02.2006 - 03.2008
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Online Sales
Data Entry Clerk
Pro Star Mechanical
05.2004 - 02.2006
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
GED -
Los Pinos High School
Lake Elsinore, CA09-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Complaint handling
- Complaint resolution
- Payment processing
- Appointment scheduling
- Order processing
- Staff training
- Sales expertise
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Armenian
Intermediate (B1)
Timeline
Sales/Customer Service Representative
Pool Supply Unlimited (EFBE, Inc)
04.2015 - 03.2025
English Teacher
ELTI
09.2010 - 05.2012
Sales/Customer Service Representative
Clearview Construction
02.2006 - 03.2008
Data Entry Clerk
Pro Star Mechanical
05.2004 - 02.2006
GED -
Los Pinos High School
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