Overview
Work History
Timeline
HUGO ARCINIEGA SANCHEZ

HUGO ARCINIEGA SANCHEZ

Tijuana,Baja California

Overview

11
11
years of professional experience

Work History

Administrative Virtual Assistant & Project Coordinator

GC Design's Inc.
Baja California
01.2021 - Current
  • Deliver multi-channel customer support via email, chat, and inbound/outbound calls, resolving inquiries and troubleshooting issues efficiently.
  • Manage scheduling, appointment setting, data entry, and record-keeping for daily operations.
  • Handle bookkeeping tasks including balance sheets, P&L reports, and account reconciliation.
  • Support recruitment process: interviewing, filtering applicants, and onboarding new hires.
  • Assist in marketing and web design projects, coordinating travel logistics as needed.

CSR / Risk Management Administrative Assistant

Protectus Insurance
Baja California
02.2020 - 12.2021
  • Managed high-volume inbound/outbound calls, assisting customers with insurance payments and policy inquiries.
  • Handled supervisor-level escalations, resolving complex customer issues beyond agent capacity.
  • Performed underwriting tasks: driving record reviews, VIN verification, risk analysis, and pricing decisions.
  • Conducted quality control on insurance policy signatures and coverage limits for full compliance.
  • Verified payment accuracy and ensured all monetary transactions were posted correctly.

Customer Service Representative II

CCSI
Tijuana
01.2016 - 12.2016
  • Processed in-store loan applications while handling telephone inquiries with superior customer service.
  • Verified customer information per federal regulations and CFSA best practices.
  • Balanced end-of-day batch receipts and resolved daily sales report discrepancies.
  • Placed outbound courtesy calls and appointment reminders in compliance with federal guidelines.

CSR / Sales Agent

NDS (US Auto Parts)
Tijuana
01.2015 - 08.2015
  • Handled inbound/outbound calls for US Auto Parts, processing orders and resolving customer inquiries.
  • Upsold products, calculated authorized discounts, and securely processed credit card payments.
  • Managed complaint calls and conducted follow-ups to ensure customer satisfaction and retention.

Timeline

Administrative Virtual Assistant & Project Coordinator - GC Design's Inc.
01.2021 - Current
CSR / Risk Management Administrative Assistant - Protectus Insurance
02.2020 - 12.2021
Customer Service Representative II - CCSI
01.2016 - 12.2016
CSR / Sales Agent - NDS (US Auto Parts)
01.2015 - 08.2015
HUGO ARCINIEGA SANCHEZ