HUGO ARCINIEGA SANCHEZ
Tijuana,Baja California
Overview
11
11
years of professional experience
Work History
Administrative Virtual Assistant & Project Coordinator
GC Design's Inc.
Baja California
01.2021 - Current
- Deliver multi-channel customer support via email, chat, and inbound/outbound calls, resolving inquiries and troubleshooting issues efficiently.
- Manage scheduling, appointment setting, data entry, and record-keeping for daily operations.
- Handle bookkeeping tasks including balance sheets, P&L reports, and account reconciliation.
- Support recruitment process: interviewing, filtering applicants, and onboarding new hires.
- Assist in marketing and web design projects, coordinating travel logistics as needed.
CSR / Risk Management Administrative Assistant
Protectus Insurance
Baja California
02.2020 - 12.2021
- Managed high-volume inbound/outbound calls, assisting customers with insurance payments and policy inquiries.
- Handled supervisor-level escalations, resolving complex customer issues beyond agent capacity.
- Performed underwriting tasks: driving record reviews, VIN verification, risk analysis, and pricing decisions.
- Conducted quality control on insurance policy signatures and coverage limits for full compliance.
- Verified payment accuracy and ensured all monetary transactions were posted correctly.
Customer Service Representative II
CCSI
Tijuana
01.2016 - 12.2016
- Processed in-store loan applications while handling telephone inquiries with superior customer service.
- Verified customer information per federal regulations and CFSA best practices.
- Balanced end-of-day batch receipts and resolved daily sales report discrepancies.
- Placed outbound courtesy calls and appointment reminders in compliance with federal guidelines.
CSR / Sales Agent
NDS (US Auto Parts)
Tijuana
01.2015 - 08.2015
- Handled inbound/outbound calls for US Auto Parts, processing orders and resolving customer inquiries.
- Upsold products, calculated authorized discounts, and securely processed credit card payments.
- Managed complaint calls and conducted follow-ups to ensure customer satisfaction and retention.
Timeline
Administrative Virtual Assistant & Project Coordinator - GC Design's Inc.
01.2021 - Current
CSR / Risk Management Administrative Assistant - Protectus Insurance
02.2020 - 12.2021
Customer Service Representative II - CCSI
01.2016 - 12.2016
CSR / Sales Agent - NDS (US Auto Parts)
01.2015 - 08.2015