Hugo is a IT Support Analyst at ExactlyIT Inc., a leading provider of IT solutions and services. He has over 2.5 years of experience in providing technical support and help desk implementation for various clients and systems. He is certified in ITIL, IT Service Desk Careers and Certifications, and Boost Emotional Intelligence with Mindfulness. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Hi, I’m
Hugo Camacho Lopez
IT Help Desk Technician
HEROICA PUEBLA DE ZARAGOZA
Summary
Overview
10
years of professional experience
5
years of post-secondary education
24
Certifications
Work History
ExactlyIT, A Converge CompanyHEROICA PUEBLA DE ZARAGOZA, Puebla
IT Help Desk Technician
03.2021 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
Expert Global Solutions (now Alorica)
Team Supervisor
02.2020 - 06.2020
Job overview
- In charge of an Outbound sales team for a satellite cable company
Teleperformance
Supervisor
10.2013 - 10.2019
Job overview
- Have been working with sales teams for inbound and outbound LOBs, my experience is based mainly on reservations and outbound sales
Education
Benemérita Universidad Autónoma De Puebla
Modern languages from Language Interpretation And Translation
09.2008 - 09.2013
University Overview
Skills
JIRAundefined
Certification
Learning ITIL - LinkedIn
Timeline
IT Help Desk Technician
ExactlyIT, A Converge Company
03.2021 - Current
Team Supervisor
Expert Global Solutions (now Alorica)
02.2020 - 06.2020
Supervisor
Teleperformance
10.2013 - 10.2019
Benemérita Universidad Autónoma De Puebla
Modern languages from Language Interpretation And Translation
09.2008 - 09.2013
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