HUGO CESAR LOPEZ TOVAR

1. Identifying Past Due Tenants in Yardi

delinquency report:

• Path: Reports -Resident- Delinquency Report
• Filter by: Property, Date Range, Status (past due), and Amount Due

• Contact Tenants
• Phone call: Preferred method for urgent or serious delinquencies
• Email/Letter: Professional tone, clear terms, and documentation trail
• Text message (if applicable via CRM or communication tools integrated with Yardi)

• CRM: Buildium
• Coordinate Maintenance tasks for each property on time
• Keep all communication ear with the Tenant and Owner
• Troubleshoot issues with tenants before contacting a vendor

• Prepared listings and scheduled open houses and showings.
• Contracted and supervised repairs and maintenance work.
• Screened tenants by running credit and criminal background checks.
• Follow up on Leads through Facebook, Zillow, and Turbo tenant
• Leasing & Renewals
• Collecting Rent
• -CRMs Used: Buildium, and Appfolio

• Company Overview: Seattle
• Making outbound calls from 30 to 80 per day and talking to Pro and getting a better explanation on why they wanted to cancel.
• From the feedback they provided, I would give a solution to the Problem and offer credits back to the account for the inconvenience.
• Also when there was a sales opportunity we would have to plant the seed and start a Revenue Initiative.
• Seattle

• Company Overview: Aguascalientes
• Taking a High volume of calls on payments for Lease or Loan Contracts. Providing information on Bill
• Charges and explaining the monthly bill such as late charges, Miscellanies and Property Taxes bringing
• Account current for Customers and avoid reporting to a credit bureau or the next level of Collections.
• Taking Calls with Insurance companies on Total loss vehicles, providing 10-day Payoff & information on any
• Extra Fees that may apply during the process.
• Served as a friendly, hardworking, and punctual employee.
• Aguascalientes

• Company Overview: Aguascalientes
• Creating a Large Volume of PO for any supplies or services needed.
• Creating a large volume of agreements and uploading important information for every supplier part of the GE Services.
• Activating supplier in our System to purchase what is needed for production and pay the Supplier.
• Analyzing supplier's invoices to proceed with payments and avoid service interruption
• - South West Airlines
• Receiving a High quantity of Service Requests from 30 to 90, activities performed were to correct passenger
• Information such as name, SSN, and passport number without missing the smallest detail to avoid flight
• Interruption.
• Aguascalientes