Hugo Martinez
Summary
Proven Security Officer with a strong background in maintaining safety and reducing risk, as demonstrated at Securitas Security Services USA. Skilled in incident reporting and bilingual communication (English/Spanish), ensuring superior customer service. Achieved a notable decrease in security incidents through vigilant patrol operations and effective team training. Certified in first aid and CPR, showcasing reliability and a commitment to asset protection.
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
4
4
years of professional experience
Work History
Security Officer
Securitas Security Services USA
11.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
Delivery Driver
DoorDash
11.2020 - 11.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
Associate of Arts - General Studies
Cochise College
Nogales, Arizona05-2018
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Superior customer service
- Patrol operations
- Fluent in English and Spanish
- Asset protection
- Criminal law knowledge
- First aid and CPR certified
- Punctuality
- Reliability
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Security Officer
Securitas Security Services USA
11.2021 - Current
Delivery Driver
DoorDash
11.2020 - 11.2021
Associate of Arts - General Studies
Cochise College
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