Hugo Sanchez Perez
Tijuana
Summary
After hours support dispatcher and Logistics Coordinator with a proven track record of managing large fleets, including 50+ drivers and 500+ trailers. Expert in utilizing advanced GPS tracking tools like Samsara and Trucker Tools to optimize routes and maintain strict schedule integrity. Dependable asset available for 24/7 support, with extensive experience handling after-hours emergencies, breakdown calls, and driver safety issues. Skilled at bridging communication gaps between drivers and brokers to ensure seamless, on-time deliveries while proactively resolving conflicts in fast-paced environments.
Overview
4
4
years of professional experience
Work History
After hours dispatch support
OSTERKAMP TRUCKING INC.
Pomona, CA
05.2026 - Current
- Monitored vehicle locations using GPS tracking systems for effective dispatching.
- Monitored vehicle locations with GPS technology, delivering timely status updates to optimize dispatch operations.
- Communicated real-time updates to drivers, addressing route challenges to enhance delivery efficiency.
- Handled high call volume while ensuring precise data entry, contributing to seamless communication and service delivery.
- Utilized computer systems to locate addresses and calculate estimated arrival times.
- Documented service issues and resolved conflicts between drivers and clients promptly.
- Maintained accurate records of driver locations and status updates. of driver locations, delays, and cancellations.
- Responded to customer inquiries regarding service and equipment availability, problems or requests for service or equipment.
After hours dispatcher support
Interconnect Transport INC.
Louisville, KS.
01.2023 - 04.2026
- Facilitated proactive driver communication, investigating delays at main yard and securing accurate ETAs to ensure adherence to schedules.
- Acted as a primary liaison between drivers and brokers, providing immediate updates regarding mechanical issues or equipment status.
- Coordinated shift handovers to ensure seamless transition of all pending tasks and urgent email chains between dispatch teams for continuous operations.
- Managed end-to-end transportation activities, including daily scheduling, strategic routing, and real-time tracking.
- Streamlined shipment schedules to optimize delivery timelines and maximize resource utilization.
- Served as the key point of contact for suppliers and brokers, responding to detailed inquiries and providing data-driven updates.
- Resolved order status issues promptly, contributing to improved customer satisfaction through knowledgeable and timely service.
- Collaborated with cross-functional teams to troubleshoot shipment discrepancies and resolve logistics bottlenecks, enhancing overall operational flow.
- Supervised warehouse operations, ensuring efficient loading and unloading processes at distribution centers.
- Maintained accurate shipping documentation, including Bills of Lading [BOL], proof of delivery (PODs), rate confirmations, and final manifest.
- Ensured 100% accuracy in daily reporting and regulatory documentation to mitigate operational risks.
- Logistics Operations & Optimization
Education
High School Diploma -
Hueneme Vikings High School
Oxnard, CA07-2001
E.O. Green Junior High School
Oxnard, CA08-1997
Sunkist School Elementary
Port Hueneme, CA07-1995
Skills
- Spreadsheet tracking
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Logistics tracking
- Team collaboration
- Load management
- Route optimization
- Critical thinking
- Research
- Samsara system
- IConnectData
- Freight software
- Payment processing
Languages
- English
- Spanish
Timeline
After hours dispatch support
OSTERKAMP TRUCKING INC.
05.2026 - Current
After hours dispatcher support
Interconnect Transport INC.
01.2023 - 04.2026
High School Diploma -
Hueneme Vikings High School
E.O. Green Junior High School
Sunkist School Elementary