Hugo Adolfo Ramirez Salinas
Customer Quality Engineer
Guadalajara
Summary
Quality engineering professional with strong background in ensuring product and process excellence. Skilled in root cause analysis, process optimization, and compliance with industry standards. Proven ability to collaborate effectively with teams, adapt to changing needs, and deliver impactful results. Known for reliability, problem-solving skills, and commitment to quality.
Overview
23
23
years of professional experience
2
2
Language
10
10
Certificates
Work History
Customer Quality Engineer
ZF Suspension Technology Guadalajara
07.2025 - Current
- Implemented preventive measures based on lessons learned from past failures, proactively addressing potential risks before they could manifest into customer-facing issues.
- Served as a liaison between engineering, manufacturing, and customers when addressing complex technical issues related to product quality.
- Identified root causes of quality concerns, implementing corrective actions to prevent recurrence.
- Effectively prioritized workload based on criticality of open issues, driving resolution efforts towards those with the highest potential impact on customer satisfaction levels.
- OEM's portals (VW, Audi, Mercedes Benz, Volvo, DTNA)
Process Quality Engineer
ZF Suspension Technology Guadalajara
10.2022 - 08.2025
- Enhanced process efficiency by identifying and resolving quality issues in manufacturing processes.
- Implemented 5S methodology in work areas to maintain a clean, organized environment that supported efficient operations.
- Reviewed engineering change requests to assess potential impact on product performance and manufacturability.
- Trained operators on proper use of equipment and adherence to quality standards, reducing defects and rework.
- Conducted root cause analysis to identify areas of improvement, leading to increased product reliability.
- Led the implementation of corrective actions for non-conformance issues, minimizing customer complaints and returns.
NPI Engineer
Voit Automotive De Mexico
10.2018 - 10.2022
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Maintained records for each project and engineering discipline.
- Ensured quality control for all aspects of the project, reducing defects and rework.
Process Quality Engineer
Voit Automotive De Mexico
10.2018 - 04.2021
- Optimized inspection techniques to reduce inspection times without compromising accuracy or precision in measurements.
- Established statistical process control methods for monitoring and controlling process variations, increasing overall operational stability.
- Collaborated with cross-functional teams to develop and implement quality control plans, ensuring product consistency.
- Conducted root cause analysis to identify, prioritize and eliminate process losses.
- Reviewed processes, identifying areas requiring improvement.
- Provided technical assistance to production team when issues arose.
- Led root cause analyses to identify and address problems in industrial production.
- Evaluated new materials and suppliers for compliance with company specifications, ensuring consistent product quality.
Process Quality Engineer
Fimex S.A. De C.V.
10.2012 - 10.2018
- Optimized inspection techniques to reduce inspection times without compromising accuracy or precision in measurements.
- Implemented 5S methodology in work areas to maintain a clean, organized environment that supported efficient operations.
- Conducted root cause analysis to identify areas of improvement, leading to increased product reliability.
- Kaizen
- SMED
- Development and implementation of acceptance criteria and inspection procedures
- Quality inspectors supervisor
Education
Bachelor of Engineering - Engineering
Universidad De Especialidades UNE
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Quality management systems
Training and mentoring
Customer focus
DG&T
Process control
Yellow Belt
APQP
Reverse PFMEA
Customer service
Quality processes
Team leadership
Root-cause analysis
Certification
6S's [Arbomex LCM]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Intermediate (B1)
Timeline
Customer Quality Engineer
ZF Suspension Technology Guadalajara
07.2025 - Current
PPAP 4th ed.Q Experts]
09-2024
Spare parts process [Volkswagen group academy]
04-2024
Product safety [Volkswagen group academy]
03-2024
Process Quality Engineer
ZF Suspension Technology Guadalajara
10.2022 - 08.2025
NPI Engineer
Voit Automotive De Mexico
10.2018 - 10.2022
Process Quality Engineer
Voit Automotive De Mexico
10.2018 - 04.2021
Process Quality Engineer
Fimex S.A. De C.V.
10.2012 - 10.2018
Bachelor of Engineering - Engineering
Universidad De Especialidades UNE
05.2001 -