Hugo Alberto Ortiz Valencia

Dynamic customer service professional with extensive experience at reaching out proactively via phone, email, SMS excelling in complaint handling and active listening. Proven track record of enhancing customer satisfaction through effective problem-solving and relationship-building. Adept at managing high call volumes while ensuring timely resolutions, fostering loyalty, and driving repeat business.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills, as well as deliver expert-level of guidance on application functionality. Enhances customer experiences by employing service-oriented behaviors, and helping users get the most out of the platform and understanding customer desires and providing customized solutions to build loyalty. Strong objection handling and value selling skills, with a focus on achieving results.