Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Hugo Daniel Pérez Nava

Hugo Daniel Pérez Nava

Summary

Diligent Order Processing with 2 years of order management experience from order placement through final customer payment. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies. Experienced logistics professional with a background in retail, safety supervision, real-time tracking, and leadership. Skilled in efficient inventory management, safety protocols, and real-time tracking tools.

Overview

3
3
years of professional experience

Work History

Order Management Coordinator

DSV SOLUTIONS
05.2022 - Current

Focused mainly on the customer service and supply chain area, processing customer orders and transmitting them to warehouse operations.
Diligently tracked orders from receipt to final delivery, ensuring a seamless supply chain process.
Led and managed a team of supply chain professionals, ensuring operational efficiency and excellence in customer service.
Recognized as "Employee of the Month" for four consecutive months in acknowledgment of outstanding performance.
Spearheaded strategic projects, including the creation of a fully functional and operational Excel database. This tool has significantly improved visibility into order processes, providing real-time data tracking, graphs, and macros to streamline data analysis.

Inventory Specialist

ADECCO (MERCADO LIBRE)
01.2021 - 02.2022

Developed and managed real-time tracking systems for non-processable products ("Inbound not processable").
Transitioned to the Inventory department, gaining experience in inventory management and cycle counting.
Led critical projects in the "Inventory Adjustments" area, enhancing inventory management accuracy and efficiency.
Utilized the Warehouse Management System (WMS) to oversee and optimize the supply chain in a high-volume and complex environment.

Education

CUSTOMER SERVICE - Logistics Management

DSV SOLUTIONS
CUAUTITLAN IZCALLI
06.2023

Health And Safety Management Course - HEALTH AND SAFETY

SIGA Business External Trainer STPS
MEXICO CITY
12.2019

Skills

  • Customer Satisfaction
  • Data Entry
  • Communication Skills
  • Strategic Decision-Making
  • Team Management
  • Analytical Skills
  • Problem Solver
  • EDI Processing
  • Order Process Management
  • Customer Needs Assessments

Languages

English
Upper intermediate (B2)

Timeline

Order Management Coordinator

DSV SOLUTIONS
05.2022 - Current

Inventory Specialist

ADECCO (MERCADO LIBRE)
01.2021 - 02.2022

CUSTOMER SERVICE - Logistics Management

DSV SOLUTIONS

Health And Safety Management Course - HEALTH AND SAFETY

SIGA Business External Trainer STPS
Hugo Daniel Pérez Nava