Síntesis profesional
Información general
Experiencia laboral
Estudios
Competencias
Languages
Logros
Cronología
Generic
Hugo Enrique  Blancas Noriega

Hugo Enrique Blancas Noriega

Síntesis profesional

Professional Profile
Service Engineer with over 10 years of experience providing end-user support in the hospitality industry, administration, and accounting sectors. Experience leading service desk teams for operational and technical support, reducing incidents and reports through training and self-help methods. Experience in developing and monitoring processes to reduce on-site technical dependency, thereby improving the efficiency of service providers' operations and service to their end clients, primarily in the hospitality industry.

Información general

38
38
years of professional experience

Experiencia laboral

Specialized Support Manager

Altabix
México
2023.11 - 2025.07

• Support for operations of the City Express by Marriott hotel chain and corporate offices.
Implementation and application of training courses for hotel operations.

• Support for operations of the City Express by Marriott hotel chain and corporate offices.

• Implementation and support of tracking systems and service desks such as

ManageEngine, Monday, Service Desk, and operational monitoring systems and interfaces.

Systems and Operations Support Manager

Operadora de Hoteles City Express
México
2005.11 - 2023.11

• Support for operations of the City Express by Marriott hotel chain and corporate offices.
• Implementation and application of training courses for hotel operations.
• Support for operations of the City Express by Marriott hotel chain and corporate offices.
• Implementation and support of tracking systems and service desks such as ManageEngine, Monday, Service Desk, and operational monitoring systems and interfaces.

Hotel Systems Facilities Manager

Flores Mendez y Asociados
Edo. México
1995.07 - 2005.11

• Installation and training on various hotel management systems, including: LANmark, Medallion 3000, Medallion 2000, and Aremis.
• Implementation and installation of hotel interfaces for NEC, MITEL, Harris, and Panasonic PBX systems, point of sale systems like Squirrel, Micros, and electronic key systems such as HT Onity, Vingcard, and Saflook, among others.
• Project leader for the implementation of PMS for Holiday Inn hotel chains in Latin America and Mexico, Melia Group, Krystal Hotels, Continental Plaza Hotels, and Grupo Situr hotels in Mexico.

Systems development and Support Manager

Reyes Navarrete y Asociados
México
1990.05 - 1995.07

• Design, distribution, and implementation of billing systems and interfaces for hotels and companies using NEC, Harris, AT&T Lucent, ROLM, Northern Telecom, and Meridian PBX systems.
• Installation of billing systems in hotel chains such as Meliá, Continental Plaza, Krystal, Marriott, and Fiesta Americana, and for companies such as Sabritas, Bital, General Motors, Amercoat, and Johnson & Johnson, as well as in educational institutions such as the National Polytechnic Institute (IPN) and the National Autonomous University of Mexico (UNAM).

Network Service and Development Engineer

ISSSTE
México
1988.07 - 1990.07

• Design and review of voice and data networks for the institute's offices and hospitals.
• Maintenance and repair of telephone switchboards (PBX).
• Training of maintenance personnel at regional hospitals in Mexico.

Freelancer

IMCINE, Estudios Churubusco Azteca
1987.11 - 1988.04

• Telecommunications training for IMCINE personnel.
• Definition and implementation of the project to upgrade the institute's telephone switchboard.

Estudios

Engineering - Communications and Electronics

ESIME - IPN
Edo. México, México
1991-07

ITIL Foundation -

PeopleCert
México

ITIL 4.0 -

PeopleCert
México

Certification - Problem solving

IMECAF
México

Certificación - Calidad y Seguridad en servicios de TI

Hoteles City Express

Competencias

  • Competencies
    Leadership
  • Teamwork
  • Technological Skills
    Problem-solving
  • Adaptability
  • Empathy
    Change Management
  • Communication

Languages

español
Idioma principal
Español
Experto
C2
Inglés
Intermedio
B1

Logros

  • Implementation of solutions and systems that enabled telephone expense control in hotels and companies.
  • Implementation of solutions for hotels management, systems for revenue control, sales, groups, and travel agencies.
  • Control and reduction of incidents and requests within the City Express hotel chain, resulting in improved chain-wide support.

Cronología

Specialized Support Manager

Altabix
2023.11 - 2025.07

Systems and Operations Support Manager

Operadora de Hoteles City Express
2005.11 - 2023.11

Hotel Systems Facilities Manager

Flores Mendez y Asociados
1995.07 - 2005.11

Systems development and Support Manager

Reyes Navarrete y Asociados
1990.05 - 1995.07

Network Service and Development Engineer

ISSSTE
1988.07 - 1990.07

Freelancer

IMCINE, Estudios Churubusco Azteca
1987.11 - 1988.04

Engineering - Communications and Electronics

ESIME - IPN

ITIL Foundation -

PeopleCert

ITIL 4.0 -

PeopleCert

Certification - Problem solving

IMECAF

Certificación - Calidad y Seguridad en servicios de TI

Hoteles City Express
Hugo Enrique Blancas Noriega