

Professional Profile
Service Engineer with over 10 years of experience providing end-user support in the hospitality industry, administration, and accounting sectors. Experience leading service desk teams for operational and technical support, reducing incidents and reports through training and self-help methods. Experience in developing and monitoring processes to reduce on-site technical dependency, thereby improving the efficiency of service providers' operations and service to their end clients, primarily in the hospitality industry.
• Support for operations of the City Express by Marriott hotel chain and corporate offices.
Implementation and application of training courses for hotel operations.
• Support for operations of the City Express by Marriott hotel chain and corporate offices.
• Implementation and support of tracking systems and service desks such as
ManageEngine, Monday, Service Desk, and operational monitoring systems and interfaces.
• Support for operations of the City Express by Marriott hotel chain and corporate offices.
• Implementation and application of training courses for hotel operations.
• Support for operations of the City Express by Marriott hotel chain and corporate offices.
• Implementation and support of tracking systems and service desks such as ManageEngine, Monday, Service Desk, and operational monitoring systems and interfaces.
• Installation and training on various hotel management systems, including: LANmark, Medallion 3000, Medallion 2000, and Aremis.
• Implementation and installation of hotel interfaces for NEC, MITEL, Harris, and Panasonic PBX systems, point of sale systems like Squirrel, Micros, and electronic key systems such as HT Onity, Vingcard, and Saflook, among others.
• Project leader for the implementation of PMS for Holiday Inn hotel chains in Latin America and Mexico, Melia Group, Krystal Hotels, Continental Plaza Hotels, and Grupo Situr hotels in Mexico.
• Design, distribution, and implementation of billing systems and interfaces for hotels and companies using NEC, Harris, AT&T Lucent, ROLM, Northern Telecom, and Meridian PBX systems.
• Installation of billing systems in hotel chains such as Meliá, Continental Plaza, Krystal, Marriott, and Fiesta Americana, and for companies such as Sabritas, Bital, General Motors, Amercoat, and Johnson & Johnson, as well as in educational institutions such as the National Polytechnic Institute (IPN) and the National Autonomous University of Mexico (UNAM).
• Design and review of voice and data networks for the institute's offices and hospitals.
• Maintenance and repair of telephone switchboards (PBX).
• Training of maintenance personnel at regional hospitals in Mexico.
• Telecommunications training for IMCINE personnel.
• Definition and implementation of the project to upgrade the institute's telephone switchboard.