Hugo Gerardo Garza Rodriguez
Síntesis profesional
Logistics Coordinator with 5+ years experience in supply chain management, transportation, pricing and customer service. Proven expertise in streamlining operations. Work with a big sense of urgency when requiered.
Experienced Customer Service with 10+ years providing top-notch service to customers. Skilled in resolving customer issues and developing long-term relationships.
Información general
2
2
Languages
12
12
years of professional experience
Experiencia laboral
WAREHOUSE SUPERVISOR
ONELUONE
MONTERREY, NUEVO LEON
2025.08 - Presente
- Receive product at the warehouse on the delivery days.
- Validate the invoice matches with the product received.
- Create a generic code for each product and assign a price to them.
- Update the product to the system of sale.
- Distribute the product to 3 different stores.
- Once the product has been received and verified against the dispatch note, transfer the product in the system.
Logistics Specialist
Solistica Femsa
Monterrey, Nuevo Leon
2018.08 - 2024.03
- Customer focus; listening and implementing customer feedback, delivering on promises, problem solving.
- Managed the logistics of a wide variety of shipments, including Import/Export/Domestic as an Inhouse in Ball Corporation (Aluminium Packaging Company).
- Review daily shipments requirement, ensure on-time delivery.
- Anticipate and determine causes of delays in shift operations and take appropriate actions to meet schedules.
- Reviews bills of landing, invoices, orders and others records to determinate shipping methods required to meet shipping and delivery schedules, utilizing knowledge of shipping procedures, routes and rates.
- Monitor inventory levels and ensure adequate stock for shipping needs.
- Developed and mantained relationships with vendors to ensure optimal service and cost savings.
- Generation of KPIs by the end of the month.
Customer Service
Banorte
San Nicolas de los Garza, Nuevo Leon
2012.01 - 2018.05
- Assisted customers with product inquiries and provided accurate information.
- Resolved customer complaints and issues in a timely and satisfactory manner.
- Provided technical support to customer via phone and chat.
- Troubleshooted and resolved customer issues related to Bank App.
- Provide products and service information to customers.
- Identify and escalate priority issues to the appropiate channels.
Estudios
Ingeniero Mecanico Administrador -
Facultad de Ingeniería Mecánica y Eléctrica
Universidad Autónoma de Nuevo León 2001.05 -
Competencias
- Customer Service
- Logistical Planning
- Sense of urgency
- Supply Chain
- Organizational Skills
- Shipping & Receiving
- Problem Solving
- Negotiation
- Time Management
LANGUAGE
Spanish
Idioma principal
English
Intermedio
TOOLS
Excel
Power Point
Power BI
OTM
Cronología
WAREHOUSE SUPERVISOR
ONELUONE
2025.08 - Presente
Logistics Specialist
Solistica Femsa
2018.08 - 2024.03
Customer Service
Banorte
2012.01 - 2018.05
Ingeniero Mecanico Administrador -
Facultad de Ingeniería Mecánica y Eléctrica
2001.05 -