Huitzilihuitl Beltrán Zamora

Do outbound call to retrieve data and records for our clients (attorneys).

Follow up to facilities that we were unable to get in touch with.

Being in constant improvement to ger better results.

Committed to getting the daily goal of contact established by the company

• Mentored new employees, providing them with the necessary knowledge and guidance to become effective members of the production team.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Led a team of production workers to consistently meet deadlines and exceed performance goals.
• Improved employee morale by fostering a positive work environment through clear communication and supportive leadership.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Monitored and evaluated teams, identifying and targeting opportunities for improvement.
• Evaluated employee performance regularly, providing constructive feedback and opportunities for growth or advancement.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Do outbound call to retrieve data and records for our clients (attorneys).

Follow up to facilities that we were unable to get in touch with.

Being in constant improvement to ger better results.

Committed to getting the daily goal of contact established by the company

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.