Humberto Ardon
Calexico, CA
Summary
Adept at optimizing logistics and enhancing customer satisfaction, I leveraged dispatch software and problem-solving skills at Custom Air to streamline importation processes and improve service delivery. My strategic planning and exceptional communication fostered robust relationships with stakeholders, significantly contributing to operational efficiency and customer service excellence.
As logistics professional, consistently ensured smooth operations and efficient dispatch coordination. Proven ability to streamline scheduling and communication processes to maximize operational efficiency. Reliable team player known for adaptability and results-oriented focus, with strong skills in multitasking and attention to detail.
Overview
6
6
years of professional experience
Work History
Import Specialist
Uti Worldwide
07.2015 - 01.2016
- Managed relationships with customs brokers, resulting in expedited clearance of shipments.
- Streamlined import processes by implementing effective tracking and documentation systems.
- Processed customs declarations and maintained records of customs documents.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Dispatcher Coordinator
Custom Air
03.2010 - 07.2015
- Coordinated logistics for successful importation of high-value merchandise, ensuring proper handling and transportation arrangements were made.
- Optimized inventory management processes by accurately forecasting demand for imported items.
- Managed relationships with customs brokers, resulting in expedited clearance of shipments.
- Analyzed market trends to inform strategic planning around sourcing decisions.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Prepared and submitted reports on import and export activity to management.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Coordinated with shipping and transport companies on behalf of clients.
- Advised customers on transportation options, types of carriers or shipping routes.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Worked closely with personnel, customers, and contractors to resolve problems.
Education
Computer Science -
Los Angeles Southwest College
Los Angeles CAHigh School Diploma -
Colegio Leon Ziguenza
San Salvador El Salvador12.1999
Skills
- Dispatch software
- Route planning
- Scheduling expertise
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Prioritizing calls
- Team collaboration
- Verbal and written communication
- Dispatching procedures
- Dispatch coordination
- Data entry
- Stress tolerance
- Work order management
- Schedule management
- Call handling
- Radio communication
- Processing orders
- Delivery procedures
- Driver communication
- Adjusting routes
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
Timeline
Import Specialist
Uti Worldwide
07.2015 - 01.2016
Dispatcher Coordinator
Custom Air
03.2010 - 07.2015
Computer Science -
Los Angeles Southwest College
High School Diploma -
Colegio Leon Ziguenza
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