Summary
Overview
Work History
Education
Skills
Timeline
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Humberto Badillo Domínguez

Mexicali, Baja California

Summary

Accomplished professional with a proven track record in relationship building and strong negotiation skills, demonstrated at Baxter.


Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.


Proactive and goal-oriented professional with excellent time management and problem-solving skills.


Known for reliability and adaptability, with swift capacity to learn and apply new skills.


Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

40
40
years of professional experience

Work History

Collections Specialist

Baxter
04.2022 - Current
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions.
  • Utilized data analysis to identify trends in non-payment, enabling proactive account management.
  • Conducted thorough investigations into disputed charges, leading to accurate account adjustments.
  • Generated and distributed monthly customer statements.
  • Entered client details and notes into system for interdepartmental access and review.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

MRO Buyer

Xpress Industrial
01.2022 - 04.2022
  • Maintained accurate records of all MRO purchases, ensuring compliance with company policies and regulatory requirements.
  • Negotiated favorable contract terms for MRO supplies, resulting in significant cost reductions.
  • Leveraged strategic partnerships with suppliers to create opportunities for joint cost-saving initiatives, further enhancing the value of our MRO spend.
  • Analyzed spend data to identify opportunities for cost savings in the MRO category.

Inside Sales Supervisor

Uline Shipping Supplies
04.2011 - 03.2021
  • Streamlined internal processes to improve efficiency within the Inside Sales department.
  • Utilized market research data to understand client needs and develop tailored solutions that addressed pain points effectively.
  • Trained new inside sales representatives, providing guidance on best practices and company policies.
  • Evaluated team performance regularly, identifying areas for improvement and coaching as needed.
  • Managed a team of inside sales representatives, ensuring consistent achievement of sales goals.
  • Organized and led staff meetings to share progress, establish goals, and provide additional resources to keep team members on target.
  • Established clear expectations for team members, fostering accountability and ownership in their daily tasks.
  • Organized weekly meetings to discuss progress towards targets and address any obstacles hindering success.
  • Tracked attendance of sales representatives, resolved escalated customer complaints and effectively handled multiple projects in fast-paced atmosphere.

Real Estate Agent

Casa Beta Del Noroeste
01.2003 - 06.2007
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Developed referral program that rewarded past clients, substantially increasing repeat and referral business.

Account Executive

Compañía General De Aguas / Sparklets
01.2002 - 01.2003
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.

Production Control Assistant Manager

Hitachi Consumer Products México
04.1994 - 07.2001
  • Developed production schedules according to deadlines for existing orders and sales forecasting.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
  • Planned and established production schedules and optimized control levels for diversified manufacturing operations.
  • Presented updated order and production status reports to sales staff and management.
  • Managed change requests effectively, balancing priorities while minimizing disruptions to ongoing operations.

Administrative Supervisor

Bancomer / BBVA Bank
01.1985 - 01.1986
  • Trained new employees on company policies, procedures, software applications.
  • Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
  • Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.

Education

High School (Not Completed) - Mechanic Technician

CBTIS 146
Tijuana, Baja California, Mexico
07-1987

Skills

  • Credit and collections
  • Teamwork orientation
  • Account review
  • Relationship building
  • Goal-oriented mindset
  • Decision-making
  • Strong negotiation skills
  • Call center experience
  • Sales experience
  • Billing problem resolution
  • Work Planning and Prioritization

Timeline

Collections Specialist

Baxter
04.2022 - Current

MRO Buyer

Xpress Industrial
01.2022 - 04.2022

Inside Sales Supervisor

Uline Shipping Supplies
04.2011 - 03.2021

Real Estate Agent

Casa Beta Del Noroeste
01.2003 - 06.2007

Account Executive

Compañía General De Aguas / Sparklets
01.2002 - 01.2003

Production Control Assistant Manager

Hitachi Consumer Products México
04.1994 - 07.2001

Administrative Supervisor

Bancomer / BBVA Bank
01.1985 - 01.1986

High School (Not Completed) - Mechanic Technician

CBTIS 146
Humberto Badillo Domínguez