Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant
Humberto Cano Hernandez

Humberto Cano Hernandez

Valle De Chalco

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced Sales Card-member Representative with over 4 years of experience in Customer Service Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

AMEX Rep-Cardmember Services

American Express
07.2022 - 11.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Identified issues, analyzed information and provided solutions to problems.

Customer Service Collections Representative

AT&T
10.2019 - 06.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%

Education

GED -

Escuela Secundaria
San Antonio Tultitlan
07.1988

Skills

  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Call Volume and Quality Metrics
  • Proactive Self-Starter
  • Sales Report Generation
  • Billing Adjustments and Refunds
  • Patient and Empathetic
  • Inbound and Outbound Calling
  • Establishing and Maintaining Customer Relationships
  • Refunds and Returns Management
  • Member Services
  • Technical Services

Timeline

AMEX Rep-Cardmember Services

American Express
07.2022 - 11.2022

Customer Service Collections Representative

AT&T
10.2019 - 06.2022

GED -

Escuela Secundaria
Humberto Cano Hernandez