Ibsan Acis Castillo Vitar
IT Operations Manager
Summary
Strategic IT operations leader with a strong track record of driving innovation and excellence in global technology environments. Experienced in leading cross-functional teams to implement complex IT projects that enhance business performance. Committed to leveraging advanced technologies and best practices to solve organizational challenges, improve system reliability, and align IT initiatives with business goals. Passionate about fostering scalable and secure IT operations to support growth and transformation.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
IT Administrator
The Creative Department Corp.
Califonia
03.2023 - Current
- Reduced server downtime by creating disaster recovery plans, achieving a 40% decrease in downtime.
- Implemented server maintenance policies with patches and updates, significantly improving user experience.
- Implemented IT inventory policies for effective tracking throughout the software lifecycle
- Established role-based security policies, improving the company’s standards.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Promoted a collaborative work environment by facilitating knowledge sharing sessions among the IT team members for continuous improvement initiatives.
IT Specialist
Konfio
CDMX
03.2019 - 01.2023
- Established the IT governance area, unifying processes and reducing rework.
- Led the deployment of a self-service software installation system, automating the packaging and updating of software files. This initiative saved the company $500,000 annually.
- Led the project to implement a VPN for all employees working from home during the COVID-19 pandemic, resulting in annual cost savings of $270,000.
- Initially helped the company save $360,000 annually on electronic signatures by developing a program to streamline the process. Later improved the system to automate tasks, ultimately creating a self-service solution.
- Implemented automation in ticketing, improving SLA adherence by 10% and making the system more resilient to failures.
- Designed and created a comprehensive inventory system that helped the company save $44,300 annually.
- Led the project to automate and create MDM scripts, initially achieving remote control of all devices and later improving service efficiency by 22%.
- Developed my own version of Windows Autopilot for Windows machines, saving the company $60,000 annually.
- Led several projects in Google Workspaces to automate processes such as onboarding and automatic assignment of credentials, collaborating closely with HR. This initiative resulted in a 60% improvement in efficiency, contributing to an overall process enhancement of 30%.
- Established processes and metrics for the helpdesk, resulting in a 15% improvement in user support efficiency.
Technical Operations Manager
Proyectos Machri S.A de C.V
Puebla
06.2018 - 12.2018
- Improved IT processes, ranging from support to error management on the main server.
- Served as the database administrator.
- Led the development of a mobile application for field operators, enabling an additional 33% more equipment surveys to be completed.
Education
Master of Science - Devops And Security
Universidad Internacional De La Rioja
Spain 01.2025 - Current
Engineering - Computer Technologies
Instituto Tecnológico De Estudios Superiores De Monterrey
Pubela 08.2015 - 12.2018
Skills
Problem-solving
Operations management
Staff management
Team leadership
Workflow optimization
Business process re-engineering
Project planning and development
Management information systems
SKILLS
Cloud Computing: AWS, Azure, Google Cloud Platform
Programming & Database: Java, SQL, NoSQL, Python, C, PHP, Bash, PowerShell, HTML/CSS
DevOps Tools: Docker, Kubernetes, Terraform, Jenkins, GitLab CI
Product & Project Management: Agile Methodologies, JIRA, Confluence, Lean Six Sigma
Certification
Python 3 Programming, University of Michigan
Timeline
Master of Science - Devops And Security
Universidad Internacional De La Rioja
01.2025 - Current
IT Administrator
The Creative Department Corp.
03.2023 - Current
IT Specialist
Konfio
03.2019 - 01.2023
Technical Operations Manager
Proyectos Machri S.A de C.V
06.2018 - 12.2018
Engineering - Computer Technologies
Instituto Tecnológico De Estudios Superiores De Monterrey
08.2015 - 12.2018
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