Idaly De Anda
El Paso Texas
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
5
5
years of professional experience
Work History
Shift Leader
Popeyes
El Paso
07.2024 - Current
- Managed daily workflow and scheduled staff for adequate coverage.
- Determined consumer needs to provide products and services appealing to larger market.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Checked orders for quality and completeness.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Assistant Manager
Popeyes
El Paso Texas
11.2019 - 01.2024
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Key Holder
Cuidado con el perro
El Paso Texas
02.2021 - 06.2023
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured store was opened and closed in a timely manner according to company policies.
- Directed and supervised staff performance.
- Collaborated with management to determine key tasks and delegate to staff members.
Warehouse Worker
Amazon
El Paso Texas
08.2022 - 03.2023
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used digital database to keep records of units and stock moved.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packed boxes and stock using organizational guidelines.
- Assembled orders according to customer requests.
- Inspected damaged goods prior to disposal or return to vendor.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Education
High School Diploma -
Bowie High School
El Paso Texas, United States 06-2019
Skills
- Team leadership
- Staff education and training
- Complaint resolution
- Policy enforcement
- Cash handling
- Quality control assurance
- Account management
- Drawer assignments
- Customer service management
- Conflict resolution
- Assigning work
- Operations support
- Inventory counts
- Training assistance
- Shift leadership
- Sales reporting
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Shift Leader
Popeyes
07.2024 - Current
Warehouse Worker
Amazon
08.2022 - 03.2023
Key Holder
Cuidado con el perro
02.2021 - 06.2023
Assistant Manager
Popeyes
11.2019 - 01.2024
High School Diploma -
Bowie High School
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