Kevin Hidalgo

Maintenance Supervisor – Multi-Site Portfolio
Mia LXMI Westchase East (220 units) and Mia LXMI Westchase West (270 units)

• Supervised maintenance operations for two apartment communities, enhancing service delivery across 490 units.
• Coordinate maintenance technicians and housekeeping staff to ensure timely apartment make-readies and completion of resident work orders.
• Led the turnaround of a newly acquired property that had 356 outstanding work orders, eliminating the entire backlog within 40 days.
• Maintained zero outstanding work orders at both properties through effective scheduling, prioritization, and team leadership.
• Took full responsibility for maintenance operations at Mia LXMI Westchase West, coordinating daily work orders while completing an average of one apartment make-ready per day.
• Managed vendor relationships by obtaining and reviewing repair quotes, scheduling contractors, and ensuring completion of quality work on time and within budget.
• Maintained compliance with company standards and safety regulations.

• Supervised maintenance operations for two apartment communities, enhancing daily operations and boosting resident satisfaction.
• Managed San Felipe Townhomes (60 townhomes) as sole maintenance technician, addressing service requests, conducting preventive maintenance, overseeing apartment turns, and executing emergency repairs.
• Reduced an 80-work-order backlog to zero while continuing to complete new resident service requests.
• Oversaw maintenance operations for a 320-unit apartment community in Longview, Texas, coordinating efforts across both properties.
• Supervised maintenance staff, prioritized work orders, and ensured timely completion of resident work orders and apartment make-readies.
• Oversaw HVAC, electrical, plumbing, appliance repairs, pools, and general building maintenance.
• Coordinated outside vendors, obtained repair estimates, and managed contractor scheduling to ensure quality work and cost-effective solutions.
• Trained and mentored maintenance technicians while enforcing safety standards and company policies.
• Improved maintenance processes to increase efficiency, reduce response times, and maintain high property standards.
• Ensured compliance with OSHA regulations, preventive maintenance schedules, and company policies.

• Maintained a 442-unit apartment community, performing preventive maintenance and resident service requests.
• Specialized in HVAC troubleshooting and repairs, electrical systems, plumbing, appliance repairs, and general maintenance.
• Completed apartment make-readies to meet occupancy deadlines.
• Used power and hand tools safely while maintaining OSHA compliance.
• Performed preventive maintenance to reduce equipment downtime and improve property performance.
• Delivered excellent customer service while resolving resident maintenance requests promptly.