Summary
Overview
Work History
Education
Skills
Languages
Timeline
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I Jonathan Silva Cruz

I Jonathan Silva Cruz

Bussines Management

Summary

Organized and proactive candidate, detail orientated with strong organization and a positive attitude, tenacious leader with strategic and analytical approach to solving problems

Overview

5
5
years of professional experience

Work History

Bilingual Customer Service Supervisor

Santander Consumer USA
07.2022 - 07.2024
  • Enhanced customer satisfaction by addressing and resolving any issue
  • Implementing performance metrics tracking to identify areas for improvement.
  • Providing proper feedback once needed in order to reach goals.
  • Taking care of time coverage and OT assigned and worked per agent
  • Call Resolution, used to get 5-7 calls per day providing follow up via email and reaching customer back guaranteeing resolution during each interaction

Assistant General Manager

Courtyard by Marriott
09.2021 - 06.2022
  • Collaborated with other departments to establish productive and timely completion of projects.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Assisting with housekeeping, maintenance and kitchen team requirements
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary

Disputes Specialist Supervisor

Chime
01.2020 - 07.2021
  • Checking accounts, required ID, proof of address and more documentation needed to proof and reopen or closed if it was need it contacted Bancorp Bank
  • Taught employees how to control risks at front line.

Education

University - Social Sciences

Instituto Politecnico Nacional
Av. Te S/n Delegacion Iztacalco CDMX
02.2025

Skills

Zendesk

Genesys

Oracle

EIC portal

Languages

English
Advanced (C1)

Timeline

Bilingual Customer Service Supervisor

Santander Consumer USA
07.2022 - 07.2024

Assistant General Manager

Courtyard by Marriott
09.2021 - 06.2022

Disputes Specialist Supervisor

Chime
01.2020 - 07.2021

University - Social Sciences

Instituto Politecnico Nacional

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I Jonathan Silva Cruz Bussines Management