ILDELIZA MIRANDA
San Diego
Languages
Spanish
Bilingual or Proficient (C2)
Overview
16
16
years of professional experience
1
1
Certification
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Work History
Administrative Assistant/Receptionist VMACO
VMACO
San Diego
01.2019 - 12.2021
- Process shipments following CBP guidelines ( ACE PORTAL)
- Process inbound and outbound shipments in velocity
- Filling, E filing , and scanning.
- Receptionist
- Answer high volume phones and direct callers to appropriate party
- Greet visitors and directed as needed, providing excellent customer service at all times
- Assist and assign drivers for deliveries
- Process UPS, USPS, DHL, FEDEX shipments and tracking them, also falling claims when package gets lost
- Receive and process online vendors orders
- Assist with special projects
- Inventory
- Established reports to keep track shippers and payments
- Receive mail; prepare, and distribute to designated recipients; prepare outgoing mail as well
- Data entry
- Handling incoming email, faxes, and other correspondence and documents
- Collecting payments, and make cash deposits
- Operate computers programs (Microsoft, excel, velocity, quick books, Outlook) fax machine, phone, scan, fax, mail postage, folding machine.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Handled client correspondence and tracked records to foster office efficiency
- Executed record filing system to improve document organization and management
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
Mail Room Clerk
Nations Insurance
Cerritos
10.2016 - 11.2018
- Pick out mail everyday at USPS office
- Data entry
- Distribute mail to appropriate recipients
- Received and sort all incoming mail
- Date, stamp, and code mail accordingly
- Process outgoing shipments (USPS)
- Filing, E filing, scanning and organizing documentation
- Replenish office supplies
- Make bank deposits
- Apply insured payments
- Perform other accounting and office tasks as assigned as needed
- Schedule and monitor deliveries
- Record and reports shortages and discrepancies
- Ensure friendly, efficient and professional customer service
- Maintains all product inventory via documentation, physical count, and storage organization
- Setting up meeting, field trips, ordering lunch meals
- Increased sorting mail by 100%
- Familiar with Postage machine and folding machine as well
- Weighed letters and packages and calculated costs based on classification, weight and destination
Data Entry Clerk
Compass Group USA
San Diego
12.2011 - 06.2016
- Obtain and fill customer orders
- Place orders for different vendors
- Cash handling and counting
- Maintain quality control
- Conduct daily, weekly and monthly inventory
- Good interactive and customer service skills
- Data entry, 10-key experience, 45 typing speed WPM
- Invoicing, filing, and bank deposits
- Ensures correct task pay
- Payroll for employees
- Prepared schedule for employees
- Labor management
- Track available funds in mail meter machine
- Vendor payments
Assistant Manager
McDonalds
Chula Vista
09.2004 - 09.2010
- Placed food and bakery orders with various vendors
- New hire interviews and file paperwork
- Oversaw and helped perform worker compensation claims
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Achieved recognition for contribution to store success by optimizing sales
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Increased sales by 25% every month in 6 years
Education
Associate of Arts - Administration of Justice
East LA College
Monterey Park06.2015
High School Diploma -
East LA College
Huntington Park06.2013
Skills
- Flexible and Adaptable
- Decision Making
- Self-Motivated
- Responsible
- Problem-solving skills
- Service-Oriented
- Administrative background
- Strong administrative abilities
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Scheduling - Communicated with clients through phone, fax, email and in person to schedule appointments and answer inquiries.
Certification
- Certified Fingerprinting Classification, East Los Angeles College
Timeline
Administrative Assistant/Receptionist VMACO
VMACO
01.2019 - 12.2021
Mail Room Clerk
Nations Insurance
10.2016 - 11.2018
Data Entry Clerk
Compass Group USA
12.2011 - 06.2016
Assistant Manager
McDonalds
09.2004 - 09.2010
Associate of Arts - Administration of Justice
East LA College
High School Diploma -
East LA College