ILEANA DE LA CRUZ

• Ensured transparency in communication by distributing easy-to-understand reports on account commission earnings to give a satisfactory resolution on claims tickets submitted by our sales rep teams.
• Implemented best practices in project management techniques within the department, leading to more organized and efficient workflows.
• Provided ongoing support to the sales team through prompt resolution of questions or concerns about their compensation packages.
• Contributed to a positive work environment by sharing best practices and knowledge with colleagues, fostering teamwork, and continuous improvement.

• Contra Data Management (CDM):

*Monitored partners to report (sell out and inventory files) on time and quality assurance.
*Provided support to partners to solve reporting issues.
*Sent shipment analysis to partners.

• Financial Claims (FC):

*Worked on reconciliation of rebate data in order to pay the rebate to the partner on a timely maner.
*Manual payment process.
*Sent Payment and rejection reports to each partner.
*Audited Partner claims and documentation.

• Quoting skills. Quotes provided with a high quality succeeding customer expectations.
• Problem solving skills. Providing solutions to meet a satisfactory Customer Experience.
• SME of top accounts as: AT&T, Morgan Stanley, Ericsson.
• Process expert on OM and CMS processes.

• Processes management: CR&RB, Returns and pick ups, Changes and Cancellations.
• Problem solving skills.
• Resolution of main issues about OPN orders.
• Weekly average of 40-60 resolution cases.
• Provide proper solutions of costumers' requests in an effective and timely manner.

*Collected sales info about potential customers.
*Cooperated with the Sales rep to close the purchase agreement.
*Contacted potential clients from a data list via telephone.

• Prepared lesson plans, developed classroom materials and presentations. Evaluated and graded examinations and homework to a group of 40 students.
• Employed assessment tools and proactive strategies to improve instruction methods.
• Communication Skills. Encourage individual and collective participation through educational dynamics to maximize their academic development.

• Created proposals, lead and supervised market researches. Managed a group of 25 employees implementing surveys.
• Improved the system by analyzing different areas of the project.
• Established routes for the implantation of surveys and captured data.
• Created statistics and graphics with the information collected from the surveys.
• Handled personal interviews and public relations.

• Representative of the company in the city of Mérida, Yucatán.
• Management Skills.
• Administration activities, payroll, and compliance quota.
• Strategies implementation.
• Training activities with the staff (Oversee 25 employees).
• Negotiations managed with government authorities of the city of Mérida.

• Co-responsible of a group of 12 young Mexicans participating in the cultural exchange with the purpose of exchanging ideas with our German counterparts, and enriching the academic formation of each member.

• University of Guadalajara.
• Assisted the head of the Department with academic research about Mexican and Latin-American Foreign Policy.
• Summarized information about cultural, economic and political topics from the Latin-American Region regarding Mexican Foreign Policies.
• Researched and organized materials to be presented.