Iliana Ontiveros Bolado
Computer And Information Technology Engineer
Chihuahua City,CHH
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Enterprise Field IT Sales Executive
TELMEX
Chihuahua, Chihuahua
02.2014 - Current
- Worked with corporate customers to understand needs and provide excellent service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Delivered [product or service] to customer locations within specific timeframes.
- Exceeded goals through effective task prioritization and great work ethic.
Store Manager
TELMEX
Merida, Yucatan
02.2012 - 02.2014
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
College Professor
University of Yucatan (UADY)
MERIDA, YUCATAN
01.2012 - 08.2012
- Shifted between informal and formal methods of teaching to create multi-layered web of learning, incorporating experiments, practical activities, discussions and projects into lessons.
- Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
System Manager
Holiday Inn Merida
MERIDA, YUCATAN
02.2010 - 02.2012
- Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.
- Drafted change management policies to streamline introductions of new software and systems.
- Interviewed, hired, trained and mentored 6 staff by coaching daily, leading performance reviews and offering constructive feedback.
Technology Coordinator
Casa Telmex
Chihuahua, Chihuahua, Mexico
08.2008 - 01.2010
- Performed system administration duties by monitoring and modifying student profiles and resetting passwords.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives in Technology Use.
Systems Analyst
TELCEL
MERIDA, YUCATAN
04.2005 - 01.2008
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Resolved malfunctions with systems and programs through troubleshooting.
- Defined business goals to determine systems requirements.
Education
Bachelor of Engineering - Information Technology And Computing
La Salle University
Mexico 08.2000 - 12.2004
No Degree - AWS TCS Cloud Economics
AWS Training And Certification
Virtual 10.2019 - 10.2019
No Degree - AWS Business Professional
AWS Training And Certification
Virtual 07.2019 - 07.2019
Timeline
No Degree - AWS TCS Cloud Economics
AWS Training And Certification
10.2019 - 10.2019
No Degree - AWS Business Professional
AWS Training And Certification
07.2019 - 07.2019
Enterprise Field IT Sales Executive
TELMEX
02.2014 - Current
Store Manager
TELMEX
02.2012 - 02.2014
College Professor
University of Yucatan (UADY)
01.2012 - 08.2012
System Manager
Holiday Inn Merida
02.2010 - 02.2012
Technology Coordinator
Casa Telmex
08.2008 - 01.2010
Systems Analyst
TELCEL
04.2005 - 01.2008
Bachelor of Engineering - Information Technology And Computing
La Salle University
08.2000 - 12.2004
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