ILIANA ORTIZ
Laguna Niguel
Summary
The objective of this resume is to provide the reader with a comprehensive, easy to read background of personal skills and job experiences.
Overview
2020
2020
years of professional experience
Work History
Cashier at Macdonald's
McDonald's
2024 - 2026
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Assisted in training new cashiers on register operations and customer interaction techniques.
- Collaborated with team members to improve service speed during peak hours.
- Developed strategies to enhance upselling techniques, boosting overall sales performance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Server at Sycuan Casino
Sycuan
2022 - 2024
- Delivered exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Managed multiple tables efficiently while maintaining high-quality service standards.
- Developed deep knowledge of menu offerings to provide informed recommendations to guests.
- Implemented process improvements that streamlined service flow and reduced wait times.
- Assisted in resolving customer complaints promptly to maintain positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Waitress
Pacific Golf
01.2017 - 01.2020
- My responsibilities were to make sure the food was at the perfect temperature along with the perfect table presentation for our clients. But above all provide the perfect customer service to our clients checking in with them periodically to see what else they may need.
Quality Control
Oakley
01.2015 - 01.2017
- My job required of ensuring that every part of the glasses meet company’s standard:
- The Front. The frame front is composed of two eyepieces connected by the bridge.
- Eyepieces
- Endpieces
- Nosepads
- Temples
- Cable Temples
- Hinges
- Spring Hinges
- Hingless Frames
- Clip-ons
Quality Control Supervisor
Reynard Corporation
01.2007 - 01.2015
- My job involved in making sure that the lenses specially for our clients in the military have the highest quality standard. I had the privilege to open the quality control department for Reynard Corporation.
- Specific type quality control standards that must be met are:
- Pupillary Distance (PD) and Heights
- Lens Thickness
- Front Curvature
- Fitting Bevel & Groove
- Lens Safety
- Lens Surface Quality
- Frame Alignment
- Temple Tip Adjustment
- Overall Lens Shape & Symmetry
- Lens Fitting
- Overall Cosmetic Appearance
Education
High School Diploma -
Mexico
MexicoSkills
My responsibilities have been Quality Control, Customer Service and Industry Employee always with the mind set to help the company I work for meet customer satisfaction
LEADERSHIP
Following from the above stated issues with my kids I had a lot of pushback in the community because at the time the technology was very new and most families with deaf kids did not understand the benefits. My kids went through a lot of bullying and I had to learn speech therapy to provide my kids. I was able to organize other families to get the help and provide their sons and daughters with an opportunity of a better and normal life.
COMMUNICATION
Besides the need to have a thorough knowledge of the product is the ability to connect with my peers. I love motivating people into helping them improve their lives. I like using the resource of product knowledge as a means to motivate them to move forward in their personal endeavors. My motto is “work to live not live to work”.
CONCLUSION
I am a very hard working, responsible, and committed person and a great team player. I would like the opportunity to be employed and provide my skills in the company I would work for. Thanks for the opportunity in advance.
Timeline
Waitress
Pacific Golf
01.2017 - 01.2020
Quality Control
Oakley
01.2015 - 01.2017
Quality Control Supervisor
Reynard Corporation
01.2007 - 01.2015
Cashier at Macdonald's
McDonald's
2024 - 2026
Server at Sycuan Casino
Sycuan
2022 - 2024
High School Diploma -
Mexico