Illian Perez
Billing/ Collections And Administration Associate
El Paso
Summary
Accomplished Billing. collections and administrative Associate at Sagility, adept in managing payment processes and enhancing customer satisfaction. Leveraged bilingual skills and billing software expertise to streamline operations, achieving consistent monthly sales targets. Demonstrated exceptional organization and interpersonal abilities, significantly improving billing efficiency and client relations.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Billing Associate
Sagility
03.2019 - 12.2024
- Manage the payment process between a healthcare provider and a patient. Responsibilities included:
- Submitting claims- Create and submit claims to insurance companies and patients using medical procedure codes.
- Tracking payments- oMonitor the status of claims and payments, and communicate with insurance companies.
- Invoicing- create invoices for patients for any remaining balance after insurance pays.
- Investigating claims- investigate denied claims and outstanding patient invoices.
- Managing payments- collect payments from patients and update patient information in the provider's system.
- Following up- follow up with patients and insurance companies about outstanding bills.
- Collaborating- collaborate with medical coders and other healthcare professionals to ensure accurate billing.
- Reporting- generate reports and analytics on billing and reimbursement trends.
Customer Service Representative
Sagility
10.2018 - 03.2019
- Answered calls from patients in Medical center to schedule, reschedule appointments.
- Address any concerns from patients to staff or doctors in facility.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to patients requests, concerns with empathy and patience.
Customer Service Representative
Full Creative
03.2014 - 09.2017
- Answer calls in fast pace environment and provide customer service for clients’ customers using a cloud base system.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Lab Assistant
Texas A&M AgriLife Extension
01.2012 - 05.2013
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared specimens for testing and analysis. Perform experiments and field work based on water resources and the Salinity Management Program.
- Learned multiple molecular biological techniques.
- Operate, calibrate and assemble equipment.
Sales Asssociate
Forever 21
03.2011 - 07.2011
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor In Science - Biology With Ecology Concentration
Univerity of Texas At El Paso
El Paso, TXHigh School Diploma -
Father Yermo High School
El Paso, TX05.2006
Skills
- Speaks and writes fluent English and Spanish
- Research and due diligence
- Collection practices
- Use of different billing systems and software
- Billing experience
- Manage time effectively
- Fast and accurate typing skills
- Organization skills
- Great interaction with people
- Great memorization
- Data collection skills
Timeline
Billing Associate
Sagility
03.2019 - 12.2024
Customer Service Representative
Sagility
10.2018 - 03.2019
Customer Service Representative
Full Creative
03.2014 - 09.2017
Lab Assistant
Texas A&M AgriLife Extension
01.2012 - 05.2013
Sales Asssociate
Forever 21
03.2011 - 07.2011
Bachelor In Science - Biology With Ecology Concentration
Univerity of Texas At El Paso
High School Diploma -
Father Yermo High School
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