ILSE ALEJANDRA TORRES
Brownsville
Summary
Skilled team player with strong background in different environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Organized person bringing strengths in handling work independently and solving routine problems without oversight. A hardworking and reliable worker focused on going above and beyond to support the team and serve customers. Trained in excellence customer service and offering top-notch understanding abilities. Motivated to continue to learn and grow as a professional. Well-qualified employee with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Substitute Teacher, K-Eighth Grade
Harmony Science Academy
10.2023 - Current
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Developed creative instructional strategies to keep students engaged and motivated.
TELLER
Wells Fargo
12.2018 - 06.2023
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products
- Handled diverse customer needs to develop and retain loyal relationships
- Followed company and regulatory policies to protect customer and bank assets
- Updated customer accounts with new balance, payment, and transfer information
- Monitored customer behaviors and presented documentation to detect signs of fraud by and toward bank customers
- Used expert sales and service abilities to consistently achieve sales and referral goals
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Determined team targets and implemented plans to achieve goals at individual and group level.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
BOOKKEEPER
SIFSA Plastics
07.2017 - 12.2018
- Prepared supporting documentation for review by A/P aging supervisor
- Analyzed and audited cash receipts and updated customers' accounts accordingly by posting cash receipts, checks, and bank deposits in relevant databases or computer systems
- Coded all transactions according to the internal company system to avoid errors
- Entered invoices into company accounting software, processing as many as 30 per day
- Generated and shared daily, weekly, and monthly reports with management on pending payments, accounting, and statements involving weekly aging reports and month-end closing reports
- Maintained all billing files, payments received, and pending payment files
- Used tools such as Excel, Workbooks, and Access to submit reports to corporate office as appropriate.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
CAKE DECORATOR
CakeArt
09.2014 - 05.2016
- Inspected bakery products to determine compliance with quality standards, weight specifications, and presentation
- Made creams, syrups, and sauces for cakes and pastries
- Maintained high standards for cake decorating and product freshness
- Greeted customers, responded to questions, and offered product and decorating suggestions
- Decorated cakes, cookies and pastries with fun and artistic designs for events or seasonal offerings
- Consulted with customers to understand and meet specific needs.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
WAITRESS | BARTENDER | KEY MANAGER
Zio's Italian Kitchen
07.2012 - 05.2016
- Consulted with customers to understand desires and suggest best products to meet needs
- Reviewed activities regularly to identify opportunities for improvement
- Kept inventory levels optimized and supplies organized for forecasted demands
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Satisfied customers every day with fast, friendly, and knowledgeable support for an enjoyable evening
- Met targets consistently by working hard and with strong attention to detail.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Education
Bachelors of Liberal Arts - Psychology
University of Texas Rio Grande Valley
Brownsville, TX01.2022
Associates Applied Science - Baking and Pastry
The Art Institute of San Antonio
San Antonio, TX01.2014
Skills
- Multi-Subject Instruction
- Decision Making
- Team Training and Development
- Excellent Time Management Skills
- Bilingual in Spanish
- Customer Relations
- Customer Relationship Building
- Effective Communication
- Social Media Savvy
- Attention to Detail
- Interpersonal Skills
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Community Service
Church Volunteer
- Increased volunteer engagement by developing and implementing creative recruitment strategies.
- Enhanced community impact through the organization of diverse volunteer activities and events.
- Streamlined communication processes for improved collaboration between staff, volunteers, and partner organizations.
- Developed comprehensive training materials to prepare volunteers for various roles and responsibilities.
- Enhanced event attendee satisfaction by effectively coordinating logistics and managing event timelines.
Timeline
Substitute Teacher, K-Eighth Grade
Harmony Science Academy
10.2023 - Current
TELLER
Wells Fargo
12.2018 - 06.2023
BOOKKEEPER
SIFSA Plastics
07.2017 - 12.2018
CAKE DECORATOR
CakeArt
09.2014 - 05.2016
WAITRESS | BARTENDER | KEY MANAGER
Zio's Italian Kitchen
07.2012 - 05.2016
Bachelors of Liberal Arts - Psychology
University of Texas Rio Grande Valley
Associates Applied Science - Baking and Pastry
The Art Institute of San Antonio
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