Summary

Overview

Work History

Education

Skills

Idiomas

Timeline

Imelda Arellano lopez

Acapulco

Summary

Adaptable and friendly individual with a track record of high productivity and quick learning in previous positions. Demonstrated commitment to work and ability to thrive in various situations. Eager to apply skills in a new professional opportunity.

Overview

years of professional experience

Work History

Cashier /Manager

Oxxo

Nuevo Laredo, Tamaulipas

06.2020 - 09.2022

Quickly and accurately counted drawers at start and end of each shift.
Built positive relationships with customers to increase repeat business.
Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Improved customer satisfaction by addressing and resolving complaints promptly.

Restaurant Waiter

Restaurante La Parrillita

Nuevo laredo , Tamaulipas

04.2019 - 05.2020

Explained menu items and suggested appropriate options for food allergy concerns.
Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Answered customers' questions, recommended items, and recorded order information.
Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.

Cajera/Encargada

Tienda Oxxo

Nuevo Laredo , Tamaulipas

04.2014 - 01.2018

Elaboración de informes diarios de cierre de caja y balance de ventas.
Gestión y supervisión de transacciones financieras con exactitud y eficiencia.
Atención al cliente resolviendo consultas y problemas con profesionalismo constante.
Contribución al desarrollo y entrenamiento de nuevos cajeros en procedimientos.
Mantenimiento del inventario y reabastecimiento oportuno de productos en tienda.
Coordinación de horarios y asignación de responsabilidades a cajeros del equipo.
Control de la dinámica en líneas de caja para asegurar la agilidad del cobro y las operaciones.
Uso eficaz de caja registradora y terminales de pago con tarjeta.
Realización de conciliaciones de caja al comenzar y finalizar el turno.
Procesamiento de pagos en tarjeta y efectivo.
Resolución de cualquier tipo de incidencia en las cajas y reporte de posibles problemas técnicos.

Education

Preparatoria -

Preparatoria Municipal Nuevo.L

Mexico

06.2000

Colonia.5 De Mayo

Primaria

Emiliano Zapata

Skills

Dependability and engagement

Team facilitation

Support management

Manejo de tesorería

Perspectiva positiva

Atención al cliente

Retail point-of-sale operations

Communication skills

Collaboration leadership

Grooming standards