Imogen Finch
Kent,United Kingdom
Summary
A purpose-driven individual with an ambitious focus on travel, conservation and community. Possess unique skills in team management, problem-solving and maintaining strong working relationships that programmes run to a high standard.
Committed to being an enthusiastic role model and providing guidance and mentorship to ensure a positive experience.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Health & Wellbeing Service Manager
Imago Community
04.2023 - 01.2025
- Manage a team of Social Prescribers (SP's) across 4 Primary Care Networks (PCNs) throughout Kent and Medway – including Children & Young People SPs.
- Maintain strong working relationships clinical directors, designated safeguarding leads and social services.
- Act as primary contact for safeguarding concerns.
- Provide training/ inductions to new staff members, as well as support throughout the 6-month probation period.
- Assisting staff members in creating/running groups. Continually developing the service in line with changing priorities.
- Providing regular performance and development reviews to set performance goals.
- Facilitating regular team meetings. Minute taking and distribution.
- Managing and authorising annual leave, monthly travel expenses and staff specific requirements.
- Ensured compliance with health and safety regulations, reducing risk of accidents in the workplace.
Social Prescribing Care Coordinator
Imago
08.2022 - 04.2023
- Supporting patients (and/or families/carers) to navigate the healthcare system, recommending external support organisations. E.g. referring to Occupational Therapy, Falls Prevention or Social Services for care needs/ carer's assessments. Ensuring these referrals are dealt with in a timely manner, scheduling follow ups.
- Understanding and liaising with PCN staff, local councils, schools, and a range of community organisations.
- Coordinate care plans for improved patient outcomes.
- Facilitate regular 'cancer care discussions' following a diagnosis, with the aim to help collaborate with other services, thus improve wellbeing. Project completion to assist my contracted GP surgeries meet the Quality and Outcomes Framework (QoF) targets.
- Keep all patient interaction records up to date on both internal and external database - EMIS (NHS patient record).
Specialist Support Team agent
Vanquis Bank
01.2019 - 08.2022
- Supporting vulnerable customers with their credit accounts whilst ensuring FCA guidelines are followed.
- Coaching/ mentoring new staff members through online and face to face learning. Developing induction packs.
- Customer relationship management from initial calls through to final outcome.
- Reviewing medical documentation along with financial statements to establish insight into customer's circumstances.
- Liaising with 3rd parties e.g. solicitors, power of attorney or debt management agencies to collaboratively assist customers.
- Understanding of Data Protection and GDPR and the importance when handling sensitive data. Ensuring training is maintained.
- The updating of various CRM systems as well as Microsoft Excel / InfoPath.
- The ability to prioritise my workload and ensure that time sensitive cases are dealt with efficiently.
Waitress
Sittingbourne and Milton Regis Golf Club
01.2013 - 01.2019
- Over 5 years of waitressing experience. 2 years of bar experience.
- Building rapport with the members of the club, providing service with a smile and gaining invaluable social skills.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Advanced team efficiency by assisting in training new waitstaff members.
- Accommodated special event needs, provided customised services.
Education
GCSEs - ICT, Geography, English Literature, Physics, English Language, Spanish, Biology, Art, Food Technology, Maths, Religious Education, German, Chemistry
Rainham Mark Grammar School
Kent, United Kingdom 09.2010 - 07.2015
A Levels - Philosophy & Ethics, Geography, Biology
Rainham Mark Grammar School
Kent, United Kingdom 09.2015 - 07.2017
Skills
- PADI EFR, Rescue and Divemaster certified (May 2025)
- 2 years geographically-diverse scuba diving experience, with 110 logged dives
- 8 years international solo travel experience Recent 4 months travel within Mexico
- 5 weeks worth of volunteering experience through World Packers
- Recent 3 years experience working within health and social care with children and adults - supporting with a variety of needs and complications
- Empathetic, supportive and patient
Languages
English
Native
Spanish
Elementary
German
Beginner
Affiliations
- Strong passion for the underwater world and scuba diving.
- Cooking and trying new cuisines.
- House plants and propagation.
Certification
PADI Open Water, Advanced Open Water, EFR and Rescue and Divemaster certified.
Timeline
Health & Wellbeing Service Manager
Imago Community
04.2023 - 01.2025
Social Prescribing Care Coordinator
Imago
08.2022 - 04.2023
Specialist Support Team agent
Vanquis Bank
01.2019 - 08.2022
A Levels - Philosophy & Ethics, Geography, Biology
Rainham Mark Grammar School
09.2015 - 07.2017
Waitress
Sittingbourne and Milton Regis Golf Club
01.2013 - 01.2019
GCSEs - ICT, Geography, English Literature, Physics, English Language, Spanish, Biology, Art, Food Technology, Maths, Religious Education, German, Chemistry
Rainham Mark Grammar School
09.2010 - 07.2015
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