Ina Melva Cárdenas Montemayor
Alvaro Obregon
Summary
Highly skilled and accomplished professional with a strong executive background. Possess a unique blend of creativity and enthusiasm. Exceptional sense of organization and method, coupled with a strong sense of responsibility, allows for excellence in any task at hand. Extensive experience in international and multicultural environments, honing abilities in economics, administration, marketing research, human resources, operations, and customer service.
Overview
19
19
years of professional experience
Work History
NOC (Networking Technical Support)
COMPUCOM
03.2012 - 02.2025
- Networking (IP addressing, Routing, Switching)
- Layer 2 and 3 Switches
- Servers, Switches, Routers & Modems
- Carrier and ISP troubleshooting experience
- Reports regarding Metrics and Performance
- Handle CRM, Service Now, Cisco Dashboard, Smarts
- SolarWinds
- Meraki Mx64W, Mx65W, Mx85W, Mx100, Mx105
- Fortinet
Client Assistance Analyst, Software Solutions Sales Operations México
COMPUCOM
03.2011 - 03.2012
- Inside Sales Representative dealing with USA and Canada Customers
- Creation and operation process development
- Quote & Invoice creation, PO entries follow up with the customer until license is received
- CISCO USA, Canada and International PO’s entries for MS and Adobe
Roaming Bilingual Tech support and Customer Service
CAPTA
06.2009 - 09.2010
- National, International and Worldwide customer service
- Roaming network configurations
- 3G BlackBerry platforms, Palm Treo and Android devices
- GSM, CDMA, WCDMA, GPRS
- EDGE, 3G y 2G
Bilingual Tech Support Level 1
TELETECH
08.2007 - 11.2008
- Company Overview: Accenture
- AT&T
- Customer Service, software, hardware, routers & modems wireless configurations
- Operations floor support
- Co
- Trainer of product (AT&T)
- Accenture
- AT&T
High Tech Support Level3/Mentor
TELvista
01.2006 - 07.2007
- Team leader for Level2
- Balanced Scored Cards
- Report, Statistics and presentations
- Customer Care Specialist
- Trainer for new groups
- Avaya, Leadership and Coaching
Education
Diploma - Marketing and Planning
ITESM Campus Tampico
Tampico, Tamaulipas01.1991
Diploma - Executive Management
ITESM Campus Monterrey
Monterrey, Nuevo Leon01.1990
Course - Fisheries Technology
Kagoshima University
JICA_CONACYT, Japan01.1980
Master - Economics
Universidad de las Americas
01.1979
Bachelor - Economics
Universidad Nacional Autónoma de México
01.1978
Skills
- Advanced handle of PC
Personal Information
- Nationality: Mexican
- Marital Status: single
Travel Relocation
True
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
NOC (Networking Technical Support)
COMPUCOM
03.2012 - 02.2025
Client Assistance Analyst, Software Solutions Sales Operations México
COMPUCOM
03.2011 - 03.2012
Roaming Bilingual Tech support and Customer Service
CAPTA
06.2009 - 09.2010
Bilingual Tech Support Level 1
TELETECH
08.2007 - 11.2008
High Tech Support Level3/Mentor
TELvista
01.2006 - 07.2007
Diploma - Executive Management
ITESM Campus Monterrey
Course - Fisheries Technology
Kagoshima University
Master - Economics
Universidad de las Americas
Bachelor - Economics
Universidad Nacional Autónoma de México
Diploma - Marketing and Planning
ITESM Campus Tampico
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