I N G . J U A N CARLOS LEON OLIVARES
Systems Engineer
Municipio de Querétaro
Summary
Computer systems engineer with a background in technical support and database administration.
Overview
9
9
years of professional experience
4056
4056
years of post-secondary education
Work History
Data Analyst
Gobierno Del Estado De Querétaro
Querétaro City, Querétaro, Mexico
03.2022 - 01.2024
- Creation, cleaning, and analysis of databases
- Use of ARCgis apps
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
Technical Support Engineer
Acercateq
Querétaro City, Querétaro, Mexico
10.2017 - 04.2018
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Perform software testing to identify errors.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Assistant Community Manager
Grupo VeMe
Querétaro City, Querétaro, Mexico
02.2017 - 06.2017
- Develop and share engaging and relevant content for the target audience
- Management of the publication schedule.
- Analyze key metrics to assess the success of the implemented strategies.
Technical Support Engineer
Instituto Lausane
Querétaro City, Querétaro, Mexico
08.2016 - 12.2016
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Internship Student
Municipio De Querétaro
Querétaro City, Querétaro, Mexico
01.2015 - 12.2015
- Participation in the Querétaro on the map project.
- Management of the SQL database.
- Updating and tracking of files.
Education
Course - Drone Pilot License
CRAMEX
Mexico, México, Mexico10-2019
Course - Video Editing in Premiere
A Ddigital Arte Y Diseño Digital
Querétaro City, Querétaro, Mexico08-2018
Engineering Technology - Information And Computer Systems
UNEA (University of Advanced Studies)
Querétaro City, Querétaro, Mexico 05.2012 - 06.2016
Computational Engineering
CCPM
Querétaro City, Querétaro, Mexico 05.2001 - 01.2014
Skills
Data analysis
Data visualization and presentations
Data cleaning
SQL databases
Database maintenance
Websites
Timeline
Data Analyst
Gobierno Del Estado De Querétaro
03.2022 - 01.2024
Technical Support Engineer
Acercateq
10.2017 - 04.2018
Assistant Community Manager
Grupo VeMe
02.2017 - 06.2017
Technical Support Engineer
Instituto Lausane
08.2016 - 12.2016
Internship Student
Municipio De Querétaro
01.2015 - 12.2015
Engineering Technology - Information And Computer Systems
UNEA (University of Advanced Studies)
05.2012 - 06.2016
Computational Engineering
CCPM
05.2001 - 01.2014
Course - Drone Pilot License
CRAMEX
Course - Video Editing in Premiere
A Ddigital Arte Y Diseño Digital