Summary
Overview
Work History
Education
Skills
References
TOOLS
Timeline
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Jorge Angulo

Jorge Angulo

Business And Technology Professional
Tijuana

Summary

Business and development-minded Customer Solutions Engineer with a Business degree and ongoing MBA studies in Digital Project Management. Brings a unique blend of strategic insight and technical expertise to strengthen client relationships, lead cross-functional initiatives, and deliver innovative solutions that support business growth and continuous improvement. Dedicated to aligning organizational goals with customer success and fostering processes that enhance team performance.

Overview

12
12
years of professional experience

Work History

Customer Solutions Specialist II

HP-Poly
01.2021 - Current
  • Collaboration with project managers to identify, develop, and implement programs that enhanced organizational processes, improved operational efficiency and reduce cost on new deployed tools.
  • Coordinate integrations with cross-functional teams—including logistics, training, and project management—to ensure timely follow-ups aligned with customer needs.
  • Provided analysis and technical support to a diverse global client base, ensuring KPI adherence and maintaining high-resolution rates, contributing to improved product deployment and increased sales closures.
  • Design and implemented training modules across all support areas, improving team performance and developing new processes leveraging current and AI technologies leading to reductions of employee attrition.

Customer Development - Metal Sourcing Specialist

Ryerson - Steel Now
01.2021 - 12.2021
  • Specialized in ASTM standards and certifications across various metal industries.
  • Maintained a robust supply chain by engaging with mills, distributors, and buyers.
  • Managed sales and purchase operations to exceed KPIs and boost revenue.
  • Reinvigorated dormant accounts, fostering growth in customer relationships.

Technical Support - Poly/ObiTalk Level 1 Support

Poly
01.2019 - 12.2020
  • Delivered technical assistance for voice, video, and network systems across multiple regions.
  • Achieved high customer satisfaction through professional support via calls, emails, and chats.
  • Utilized CRM tools like Siebel and Salesforce for efficient operations.
  • Enhanced system reliability by supporting end-users with PDMS-SP for OBI systems.

HR – Training and Development

Telvista Contact Center
01.2014 - 12.2019
  • Coordinated training programs for over 300 employees, achieving 100% compliance with training requirements.
  • Developed and deployed onboarding programs, traveling to multiple sites nationwide for successful implementation.
  • Delivered training sessions focused on career development and customer service, enhancing employee skills and engagement.
  • Designed and deployed mass training initiatives across nationwide sites, ensuring consistent knowledge and standards company-wide.

Education

MBA - Digital Project Management

UNIR
La Rioja, Spain
01.2026

Bachelor of Business Administration -

UNID
Tijuana, Baja California, Mexico
01.2023

Certification - ECO217 CONOCER

COPARMEX
01.2017

Skills

Technical Expertise: Technical Support, Customer Support, Customer Relationship Management

References

  • Alejandro, Castillo, Supervisor, Alejandro.castillo@hp.com, +52 664 368 3599, HP-Poly Mx, Tijuana, B.C., Mexico
  • Martin, Arciniega, Supervisor, martin.arciniega@ryerson.com, +52 664 280 0785, Ryerson Metals, Tijuana, B.C., Mexico

TOOLS

  • Salesforce
  • Microsoft CRM
  • AS400
  • Google Meet
  • Zoom
  • Microsoft Teams
  • Microsoft Office Suite

Timeline

Customer Solutions Specialist II

HP-Poly
01.2021 - Current

Customer Development - Metal Sourcing Specialist

Ryerson - Steel Now
01.2021 - 12.2021

Technical Support - Poly/ObiTalk Level 1 Support

Poly
01.2019 - 12.2020

HR – Training and Development

Telvista Contact Center
01.2014 - 12.2019

Certification - ECO217 CONOCER

COPARMEX

MBA - Digital Project Management

UNIR

Bachelor of Business Administration -

UNID

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Jorge AnguloBusiness And Technology Professional