Irene Olivo
Del Rio, Texas
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Lead Teller
The Bank & Trust
09.2024 - Current
- Answered inquiries regarding checking and savings accounts and other related products.
- Received car loan, home loan, and other payments and posted to accounts.
- Introduced customers to other bank team members to help meet financial needs.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Replenished ATM funds in empty canisters prior to validation process.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Examined tellers' reports of daily transactions for accuracy.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Credit Card Customer Service Representative
TTCU Federal Credit Union
08.2023 - 08.2024
- Supported customers with invoices, statements and other basic questions.
- Processed recurring automated payments and credit card payments.
- Received inbound customer calls related to credit and accounts receivable.
- Assisted with reconciliations and customer communications.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Built strong relationships with customers to increase retention and loyalty.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Recommended products and services to meet customers' credit card and banking needs.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
- Calculated fees due, interest and change for customer transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Wrote and distributed customer correspondence.
- Processed applications for new accounts.
Video Teller
TTCU Federal Credit Union
03.2021 - 08.2023
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Received loan and utility payments, sending funds to correct destinations.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Welcomed customers and helped determine their needs.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Sold and cross-sold bank products to new and existing customers.
- Reconciled cash drawer and resolved discrepancies.
- Placed orders for customer checks and verified starting numbers.
Teller
Farmers Bank & Trust
08.2020 - 11.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Education
Bachelor of Science - Accounting
University of Phoenix
Online06-2027
Associate of Arts - Business Concentration
University of Phoenix
Online06-2027
Skills
- Rapid 10-key data entry
- Transaction review
- Account management
- Decision-making
- Team collaboration and leadership
- Staff management
- Training and development
- Interpersonal relations
- Goal oriented
- Bilingual
- Staff training and development
Timeline
Lead Teller
The Bank & Trust
09.2024 - Current
Credit Card Customer Service Representative
TTCU Federal Credit Union
08.2023 - 08.2024
Video Teller
TTCU Federal Credit Union
03.2021 - 08.2023
Teller
Farmers Bank & Trust
08.2020 - 11.2020
Bachelor of Science - Accounting
University of Phoenix
Associate of Arts - Business Concentration
University of Phoenix
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