Summary
Overview
Work History
Education
Skills
Timeline
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Irene Rosales

Customer Service
Mexico City

Summary

Driven and resourceful administrative professional with 4+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Successful English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives.

Overview

9
9
years of professional experience
19
19
years of post-secondary education

Work History

Executive Assistant

Kinestrategy
Mexico City
04.2018 - 11.2023
  • Used advanced software to prepare documents, reports and presentations.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Transcribed meeting minutes to support sales, business development and senior management teams.

Customer Service Supervisor

Cavistons
Dublin
09.2018 - 10.2020
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Assisted with preparing information required for quotes and addressed potential service concerns.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.

Customer Service Agent

AT&T
Mexico City
12.2019 - 02.2021
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Provided primary customer support to internal and external customers.

English Teacher

English 4 Kids
Mexico City
10.2022 - Current
  • Prepared and implemented lesson plans covering required course topics.
  • Administered assessments and standardized tests to evaluate student progress.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Completed in-service and additional training to maintain professional growth.
  • Led interesting and diverse group activities to engage students in course material.
  • Attended department meetings to develop and update course curricula.
  • Established appropriate deadlines and provided complete instructions for reading assignment and homework.

Education

No Degree - Data Analist

Platzi
Online
10.2022 - Current

High School Diploma -

Colegio Vallarta
Guadalajara
08.2004 - 06.2023

Skills

    Team Building

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Timeline

English Teacher

English 4 Kids
10.2022 - Current

No Degree - Data Analist

Platzi
10.2022 - Current

Customer Service Agent

AT&T
12.2019 - 02.2021

Customer Service Supervisor

Cavistons
09.2018 - 10.2020

Executive Assistant

Kinestrategy
04.2018 - 11.2023

High School Diploma -

Colegio Vallarta
08.2004 - 06.2023

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Irene RosalesCustomer Service