Iria Marina Lizana Jenk
Summary
Committed professional achieving excellence in customer service and sales, known for strong people skills and the ability to solve problems effectively while quickly adapting to changing priorities.
Passionate and personable 28-year-old entrepreneur with a global perspective, holding citizenship in Switzerland, Spain, and Chile. Proven track record in fostering strong client relationships, contributing to increased sales revenue and enhancing international customer satisfaction through issue resolution in both English and Spanish.
Overview
6
6
years of professional experience
Work History
ONLINE SALES MEETING MANAGER
Aditek Global Chemical Solutions
11.2022 - 12.2023
- Enhanced customer satisfaction by addressing and resolving complex issues in both English and Spanish languages.
- Developed strong customer relationships through proactive communication and attentive service.
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
CEO/Founder
Iria Marina Integrative Therapy
04.2020 - 12.2023
- Fostered and maintained strong relationships with clients and business partners.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a friendly and positive attitude.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
COMMIS PASTRY CHEF
Four Seasons Hotel Hampshire
09.2017 - 04.2018
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Collaborated with head chef to design innovative seasonal dessert menus that attracted new clientele.
- Assisted in managing inventory, ensuring optimal freshness and availability of ingredients for daily use.
Education
Post Graduate in Traumatic Stress Studies - Psychotherapy
Trauma Research Foundation
Online10.2023
Certification in Clinical Hypnotherapy - Hypnotherapy
Marisa Peer
Online04.2023
Certification in Hypnotherapy And RTT - Hypnotherapy
Marisa Peer
United Kingdom03.2021
Bachelor in Swiss Pastry & Chocolate Arts - Culinary Arts
Cesar Ritz Colleges
Switzerland04.2017
Skills
- Time Management
- Product/Service Knowledge
- Effective Communication
- Problem Solving
- Call Scheduling and Calendar Management
- Client Relations and 1-1 Support
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
French
Upper intermediate (B2)
Timeline
ONLINE SALES MEETING MANAGER
Aditek Global Chemical Solutions
11.2022 - 12.2023
CEO/Founder
Iria Marina Integrative Therapy
04.2020 - 12.2023
COMMIS PASTRY CHEF
Four Seasons Hotel Hampshire
09.2017 - 04.2018
Post Graduate in Traumatic Stress Studies - Psychotherapy
Trauma Research Foundation
Certification in Clinical Hypnotherapy - Hypnotherapy
Marisa Peer
Certification in Hypnotherapy And RTT - Hypnotherapy
Marisa Peer
Bachelor in Swiss Pastry & Chocolate Arts - Culinary Arts
Cesar Ritz Colleges
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