Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Iris Jaquelina Osorio Popoca

Iris Jaquelina Osorio Popoca

Tecamac,MEX

Summary

Experienced with coordinating administrative functions to ensure smooth office operations. Utilizes organizational and communication skills to support executive teams and manage multiple priorities. Strong understanding of problem-solving and adaptability to new challenges.

Overview

13
13
years of professional experience

Work History

Administrative Coordinator

Especialistas En El Desarrollo De Capital Humano
06.2020 - 08.2025
  • Supported daily administrative operations by managing schedules and coordinating meetings.
  • Assisted in maintaining organized filing systems for efficient document retrieval.
  • Contributed to communication efforts by drafting emails and correspondence with stakeholders.
  • Facilitated onboarding processes for new employees through orientation and training materials preparation.
  • Coordinated logistics for events, including venue arrangements and material preparations.
  • Maintained office supplies inventory and initiated orders to ensure availability of essential items.
  • Enhanced team collaboration by disseminating information and updates across departments efficiently.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
  • Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.

Executive Assistant

Especialistas En El Desarrollo De Capital Humano
06.2014 - 12.2020
  • Coordinated complex executive schedules, prioritizing appointments and meetings for optimal time management.
  • Managed communication across departments, ensuring timely dissemination of information and updates.
  • Streamlined office operations by implementing new filing systems and improving document retrieval processes.
  • Developed detailed meeting agendas and recorded minutes to enhance follow-up on action items.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.

Customer Service Representative

Regus Management Group
06.2012 - 03.2014
  • Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
  • Trained new staff on customer service protocols and company policies to enhance team performance.
  • Implemented process improvements that streamlined service delivery, increasing overall customer satisfaction.
  • Analyzed customer feedback data to identify trends and recommend actionable solutions for service enhancement.
  • Collaborated with cross-functional teams to resolve complex customer issues, ensuring seamless communication across departments.
  • Mentored junior representatives, fostering a culture of continuous learning and professional development within the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Administration - Business Administration

Leonardo Bravo IPN
Mexico, México, Mexico
07-2003

Skills

  • Attention to detail
  • Data entry
  • Time management
  • File organization
  • Meeting planning
  • Microsoft Access
  • Project Support
  • Event planning
  • Travel arrangements coordination
  • Meeting coordination
  • Report preparation
  • Processing expense reports

Languages

English
Upper intermediate (B2)

Timeline

Administrative Coordinator

Especialistas En El Desarrollo De Capital Humano
06.2020 - 08.2025

Executive Assistant

Especialistas En El Desarrollo De Capital Humano
06.2014 - 12.2020

Customer Service Representative

Regus Management Group
06.2012 - 03.2014

Bachelor of Administration - Business Administration

Leonardo Bravo IPN

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Iris Jaquelina Osorio Popoca