Irma Soria Montalvan
Chula Vista
Summary
Knowledgeable professional offering several years of experience in quality control. Focused, detail-oriented and dedicated to continuous improvement and helping team produce top results.
Overview
29
29
years of professional experience
Work History
Quality Assurance Specialist
Telvista
Tijuana
08.1999 - Current
- Participated in supplier evaluation activities including audits, assessments, evaluations.
- Investigated customer complaints regarding quality issues and implemented corrective actions accordingly.
- Created reports summarizing findings from inspections and tests conducted.
- Conducted regular internal audits to identify non-conforming issues.
- Consulted with management and personnel to educate on QA standards.
Cashier
La Nueva
Tijuana
01.1996 - 01.2003
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
Education
Bachelor of Arts - Law Enforcement
UABC
Tijuana, B.C08-2007
High School Diploma -
Instituto Frontera
Tijuana, B.C07-2002
Skills
- Documentation And Reporting
- Team Collaboration
- Problem-solving skills
- Quality Assurance
- Customer Service
- Public Speaking
Languages
Spanish
First Language
English
Elementary (A2)
A2
References
References available upon request.
Timeline
Quality Assurance Specialist
Telvista
08.1999 - Current
Cashier
La Nueva
01.1996 - 01.2003
Bachelor of Arts - Law Enforcement
UABC
High School Diploma -
Instituto Frontera
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