Irma Sarahí Pérez Acosta

March 2021 - April 2024

Dish Network Tech and Customer Service Representative

• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
• Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

April 2024 - Present

Bonafide Health Customer Service Representative

• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
• Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
• Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
• Managed high-volume inbound, outbound calls and e-mails.
• Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.