Irving Diaz
Tijuana, Baja California
Summary
Dynamic Customer Service Representative with proven expertise at Telvista Campestre, recognized for enhancing customer loyalty through effective conflict resolution and active listening. Skilled in CRM software and adept at upselling, I consistently met performance targets, contributing to sales growth and improved customer satisfaction. Passionate about delivering exceptional service and fostering client relationships. To say the least, i have great communication skills that further enhance my connection with customers.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Telvista Campestre
11.2024 - Current
- Assisted customers by resolving inquiries and providing product information.
- Managed high-volume inbound calls while maintaining quality service standards.
- Utilized CRM software to track customer interactions and update records accurately.
- Collaborated with team members to improve response times and customer satisfaction scores.
- Enhanced knowledge of products and services through ongoing training sessions.
- Addressed customer complaints effectively, ensuring timely resolution and follow-up actions.
- Conducted surveys to gather feedback, contributing to service improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Recognized for consistently meeting performance targets in call handling efficiency.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Communications - Business Administration
Bakersfield College
10-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Client relations
- Call center operations
- Professional telephone demeanor
- Follow-up skills
- Call management
- Product knowledge
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Microsoft PowerPoint
- Customer relationship management (CRM)
- De-escalation techniques
- Building rapport
- Customer education
- Product sales
- Sales expertise
- Assertiveness
Certification
Certified Welder, for Metal and Commercial Roofing.
CTE Courses that vary from Business to Video Production, to Computer Applications.
Adobe Photoshop and Drafting Engineering
Additional Information
I have a talent for learning things at an incredible pace and I always make sure to follow Hierarchal procedures.
A little social butterfly and very empathic human being, i like discussing ne ideas an different approaches to specific goals. I have no doubt that you will definitely like my personality. Just try me out.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Elementary (A2)
German
Beginner (A1)
Timeline
Customer Service Representative
Telvista Campestre
11.2024 - Current
Communications - Business Administration
Bakersfield College