Reading Inspirational Books
Irving Gonzalez
Butler
Nayarit
Summary
Dedicated Butler professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Butler
St Regis Punta Mita
Nayarit
01.2021 - Current
- Inspected all cleaning and household tasks for alignment with quality standards.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Onboarded new temps by entering employee information into systems.
- Maintained entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Create unforgettable experiences.
- spected all cleaning and household tasks for alignment with quality standards.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Anticipate to all guest needs.
- Packing Unpacking service.
- Check inn/Out Process.
- Ironing Steaming Service.
- Online service Desk
- Communicate with other Departments to ensure a properly and coordinated stay.,
Butler
One and Only Mandarina
Nayarit
09.2020 - 03.2021
Butler
One and Only Palmilla
Cabo San Lucas
11.2019 - 09.2020
Front Office Supervisor
Me Cabo By Melia
Cabo San Lucas
04.2018 - 09.2019
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared agendas and took notes at meetings to archive proceedings.
- Created, prepared and delivered reports to various departments.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Standardized office structures and processes to promote collaboration and increased performance.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Dispersed petty cash to employees and collected and managed receipts.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Organized documents for company communication, travel vouchers and payment services.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
Front Desk Agent
Me Cabo By Melia
Cabo San Lucas
04.2017 - 05.2018
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
Rio Grande High School
Albuquerque Nm 05.2012 - 05.2016
Skills
Bilingual (English & Spanish)
Administrative organization
Computer skills
Advance on Opera
Advance on Alice
Expert in Check inn-Out
Advance Light Speed
Guest Service (Expert)
Interpersonal Skills (Expert)
Communication (Expert)
Emotional Intelligence
Time management
Staff collaboration
Flexible and Adaptable
Accomplishments
- Supervised team of 24 staff members.
- Achieved a With Distinction card through effectively Mastering the essentials, St Regis Butler Service.
- Honor Roll Inclusion or high grades.
- Recognition of Sr. Director Global Brand Operations St Regis.
- Recognition for an excellent service by Investors & Property Owners.
Certification
AAA Standards
Interests
Academic Goals
Professional Growth
Spending Time With My Family
Timeline
Butler
St Regis Punta Mita
01.2021 - Current
Butler
One and Only Mandarina
09.2020 - 03.2021
Butler
One and Only Palmilla
11.2019 - 09.2020
Front Office Supervisor
Me Cabo By Melia
04.2018 - 09.2019
Front Desk Agent
Me Cabo By Melia
04.2017 - 05.2018
High School Diploma -
Rio Grande High School
05.2012 - 05.2016